12. Troubleshooting guide
The table below contains a list of fault symptoms and explains what you can do to remedy the problem
if your equipment fails to work properly. If the problem still persists after working through the list,
please contact your nearest service workshop.
Fault Possible cause Remedy
The equipment
does not start.
- Correct starting procedure not
followed
- Sooted or damp spark plug
- Incorrect carburetor setting
- Follow the instructions for starting
- Clean the spark plug or replace it
with a new one
- Contact an authorized customer
service.
The equipment
starts but does
not develop its full
power.
- Incorrect choke lever setting
- Incorrect carburetor setting
- Set the choke lever to “ON”.
- Contact an authorized customer
service.
The engine does
not run smoothly.
- Incorrect electrode gap on the
spark plug
- Incorrect carburetor setting
- Clean the spark plug and adjust the
plug
- Contact an authorized customer
service.
Engine smokes
excessively.
- Incorrect fuel mix
- Incorrect carburetor setting
- Use the correct fuel mix (see fuel
mixing table)
- Contact an authorized customer
service.
Saw chain is dry. - No oil in the tank
- Vent in the oil tank cap is blocked
- Oil outlet blocked
- Top up with oil
- Clean the oil tank cap
- Clear the oil outlet
Chain/guide bar
is hot.
- No oil in the tank
- Vent in the oil tank cap is blocked
- Oil outlet is blocked
- Chain is blunt
- Chain is overtensioned
- Top up with oil
- Clean the oil tank cap
- Clear the oil outlet
- Re-sharpen or replace the chain
- Check the chain tension
Pole saw judders,
vibrates or does not
saw properly.
- Chain is undertensioned
- Chain is blunt
- Chain is worn
- Saw teeth point in the wrong
direction
- Adjust the chain tension
- Re-sharpen or replace the chain
- Replace the chain
in the correct direction
For Customer Service:
Please call 877-713-3189 (Toll Free), or email: Support@fot-usa.com
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