27Chapter 4 Problem, meet solution
TROUBLE SHOOTING
You shouldn’t have any issues with your Franke Appliance, however there are some problems which
can easily be fixed by trouble shooting the table below. If you can’t find your problem, or the remedy
has not fixed the issue, then give our friendly customer service team a call on 03 9700 9100.
Problem Solution
Oven or hob not working
Check the electricity is turned on. Check your fuses. If
the fuse continues to blow, call PR Kitchen & Washroom
Systems Pty Ltd service. Check the circuit breaker. Ensure
correct knob is positioned correctly. Dry or clean ignition
electrodes. Make sure flame ports and ignition areas are
clean and dry. Check gas main supply is on. Ensure
cap/crown correctly fitted. Replace or tighten light globes.
Heating up problems
Oven not pre-heated: Pre-heat oven for 10 minutes. Check
oven door is closed properly. Remove foil or trays from
bottom of oven. Change oven temperature. Pre-heat oven
before putting the food in to be cooked.
Unit smoking/odours
Turn the oven on high to remove protective oils. Persistent
gas smell: do not operate the cooker call PR Kitchen &
Washroom Systems Pty Ltd service.
Condensation
Note: some condensation
is normal and is to be
expected during cooking.
Reduce the amount of water used for cooking.
Leave the door open after cooking if food remains in
cooker for warming.
Oven shelves are tight
Remove oven shelf and re-insert.
Cooling fan runs after ovens
turns off
This is normal and not a fault.
Abnormal Operation
Any of the following are considered to be abnormal operation and may require servicing: Yellow tipping
of the hob burner flame. Sooting up of cooking utensils. Burners not igniting properly. Burners failing
to remain alight. Burners extinguished by cupboard doors. Gas valves, which are difficult to turn. In
case the appliance fails to operate correctly, contact the authorised service provider in your area”.
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