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Warranty
*Please be aware that if you update the product by yourself, like removing speed limit or changing the
controller factory setting, we are not responsible for the warranty. Please follow the battery maintenance
guidance, otherwise the battery performance would be compromised.
**Please contact the seller from where you purchased our FreegoEV product (Amazon/eBay/Other
Platform reseller) directly for the warranty.
If you want we as the brand to help you follow up the case, please message the seller/reseller rst and
send (service@freegoev.com) the screenshot of your order (with store name, order number and order
time), store URL link of your purchase and shoot a video narrating your situations and please be rest
assured that we as the brand are there with you connected till we get this.
Part Name Service Term Scope of Warranty Handling Method
Motor 12 months
Quality issues &
Performance Failure
Free replacement
Battery 12 months 1-Month Quality Issues
Free replacement
*
Controller 12 months Performance Failure
Free replacement
*
Frame 12 months Quality issues
Repair /
Free replacement
Charger 6 months Performance Failure Free replacement
Meter/Screen 3 months Performance Failure Free replacement
Tires 3 months Quality issues Free replacement
Front Shock 3 months Quality issues Free replacement
Rear Shock 3 months Quality issues Free replacement
Others 1 month Quality issues Free replacement
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