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Problem Possible Cause(s) Solution
I hear buzzing on the
strings and frets—
what’s going on?
Player is playing the guitar too hard
Your guitar is not set-up properly
Note: Wooden necks (on every guitar)
will absorb and shed water (humidity).
This can bow the neck upward or
backward, which can cause the buzzing
that you hear on the strings and frets.
Try playing the guitar a little softer.
A simple and routine truss rod adjustment
or guitar “set-up” can solve most fret buzz
issues. See “Adjusting the Neck of your
Fretlight” on page 12.
Note: It is common for all guitars to need a
“tune-up” a couple times a year when the
weather changes. If you’re not comfortable
doing this yourself, contact your local luthier
or guitar technician.
LED lights are only
showing the demo
pattern or not lighting
when software is
running.
Software
Fretlight is not plugged in properly
USB issues
Footswitch
Unplug your Fretlight and restart your
computer. After restart, plug the Fretlight in
and launch the appropriate software.
Be sure that only one Fretlight program is
running at a time.
Make sure both ends of the Fretlight cable
are fully inserted into the guitar and your
computer.
Ensure that your Fretlight is plugged into a
ROOT USB port on your computer. Unplug
all other USB devices.
If you have the Fretlight footswitch plugged
in, try clicking either button. Sometimes the
footswitch is setup to “Turn lights on/off”.
Go to preferences of the software program
you are using and make sure that lights are
enabled in the “ON” position.
The Fretlight Studio is
not opening or is
giving error messages.
Old software
Corrupted software
Incompatible software
Go to www.fretlight.com and download the
latest version of the Fretlight Studio. Before
installing, make sure to turn off any anti-virus
programs.
Notes:
Troubleshooting Guide
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