Frigidaire FFLG3911QW - User Manual

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Publication #5995666392 October 2015

Technical Service Manual

Laundry Center

Table of Contents

Default Chapter3
- Table of Contents3
1 Purpose of this Manual7
2 Warnings8
3 Product Features9
4 Model Specifications11
- Specification - Top Load Laundry Center11
  - Ffle3911Qw and Fflg4033Qw11
5 Exploded View and List of Parts14
- Ffle3911Qw14
- Fflg4033Qw21
- Ffle3911Qw and Fflg4033Qw29
6 Installation-FFLE3911QW and FFLG4033QW35
- Pre-Installation Requirements35
- Installation Requirements36
- Manufactured or Mobile Home Installation41
  - Installation in a Recess or Closet42
- Laundry Center Dimensions43
- Electrical Installation44
- Gas Connection51
- Water Supply Requirements52
- Drain System Requirements52
7 Operating Instructions - Ffle3911Qw and Fflg4033Qw54
- Washing Procedures54
- Washing Cycle Selection57
- Washing Cycle Settings58
- Drying Procedures60
- Drying Cycle Selection62
8 Electrical Characteristics65
- Electronic Control65
- Schematic Diagram for Laundry Center Dryer Electronic Control Board Ffle3911Qw and Fflg4033Qw72
- Schematic Diagram for Laundry Center Washer Main Control Board - Ffle3911Qw and Fflg4033Qw73
- Schematic Diagram for Laundry Center Washer User Interface (Ui) - Ffle3911Qw and Fflg4033Qw74
- Schematic Diagram for Laundry Center Washer Motor Control Board - Ffle3911Qw and Fflg4033Qw75
- Wiring Diagram - Ffle3911Qw (Electric Dryer Model)76
- Wiring Diagram - Fflg4033Qw (Gas Dryer Model)77
- Wiring Diagram - Ffle3911Qw and Fflg4033Qw (Washer Model)78
9 Electrical Components - Ffle3911Qw and Fflg4033Qw79
- Electrical Component Resistance and Specification Table79
- Heating Element - Ffle3911Qw and Fflg4033Qw82
  - General Characteristics82
- Outlet Control Thermistor - Ffle3911Qw and Fflg4033Qw84
  - General Characteristics84
- Door Switch and Drum Light - Ffle3911Qw and Fflg4033Qw86
  - General Characteristics86
- Single -Phase Induction Motor - Ffle3911Qw and Fflg4033Qw (Dryer)87
  - General Characteristics87
- Contact / Moisture Sensor - Ffle3911Qw and Fflg4033Qw89
  - General Characteristics89
- Inlet Thermal Limiter - Ffle3911Qw and Fflg4033Qw90
  - General Characteristics90
- Outlet Thermal Limiter - Ffle3911Qw90
- High Limit Thermostat - Ffle3911Qw and Fflg4033Qw92
10 Heater (Gas) Assembly Characteristics - Fflg4033Qw102
- Burner102
  - General Characteristics102
- Gas Valve102
- Igniter102
- Radiant / Flame Sensor102
11 Electrical Component Accessibility - Fle3911Qw and Fflg4033Qw (Dryer)103
- Control Panel Accessibility - Ffle3911Qw (Electric Dryer)103
- Control Panel Accessibility - Fflg4033Qw (Gas Dryer)105
- Front Panel Assembly Accessibility107
- Door Switch Accessibility108
- Moisture Sensor Accessibility108
- Components Accessibility from Front Panel109
- Heater (Electric) Assembly Accessibility113
- Heater (Gas) Assembly Accessibility114
12 Diagnostic System - Ffle3911Qw and Fflg4033Qw (Dryer)117
13 Troubleshooting Based on Alarm Codes - Ffle3911Qw and Fflg4033Qw (Dryer Model)122
- E31: Contact Sensor (Moisture Sensor) Frequency Is too High/Low122
- E41: Door Open123
  - E41 Door Open123
- E51: Motor Relay Failure124
  - E51124
- E52: Motor Relay Stuck Close126
  - E52 Motor Relay126
- E53: Motor Fault- Motor Stopped in the Middle of a Cycle127
  - E53 Motor Fault-- Motor Stopped in the Middle of a Cycle127
- E54: Motor Centrifugal Switch 2, Heater128
  - Thermal Limiter-2, Wiring Failure128
- E55: Motor Sensing Failure on Main Board129
- E56: Belt Fault129
  - E56 Belt129
  - E61 Heater Relay Failure130
  - E61: Heater Relay Failure130
- E62: Heating Timeout131
  - E62 Heating Timeout131
  - E65: High Limit Thermostat Trip Count Is too High132
  - E67: Heater Sensing Failure132
- E71: Ntc Open Circuit133
- E72: Ntc Closed Circuit134
- E81: Program Selector / Encoder Fault135
- E82: Key Stuck135
- E93: Software Configuration Error136
- E94: Software Configuration Error136
- E97: Software Configuration136
- Ea1: Main Supply Frequency out of Range137
- Ea2: Voltage too High137
- Ea3: Voltage too Low138
- Ea5: Line Amplitude Sensing Failure on Main Board138
14 Electrical Component Accessibility - Ffle3911Qw and Fflg4033Qw (Washer)139
- Control Panel Accessibility139
- Front Panel Accessibility142
- Motor Control Board Accessibility142
- Drain Pump Accessibility143
- Motor Brake Clutch (Mbc) Accessibility144
- Motor Gear Box Assembly Accessibility144
- Main Control Board Accessibility145
- Lid / Top Panel Assembly Accessibility146
  - Lid Lock Accessibility147
- Pressure Sensor Accessibility148
- Solenoid / Water Valve Accessibility149
15 Diagnostic System - Ffle3911Qw and Fflg4033Qw (Washer)150
- Reading Error Codes150
- Diagnostic Mode150
- Entering Diagnostic Mode150
- Diagnostic Tests151
- Exiting Diagnostics Mode151
- User Interface Test152
- Hot Water Valve Test152
- Cold Water Valve Test152
- Door Lid Unlock Test152
- Three Water Valves Test153
- Drain and Clutch Test153
- Drain and Spin Test153
- Alarm History Test153
- Alarms Summary Table154
16 Troubleshooting Based on Alarm Codes - Ffle3911Qw and Fflg4033Qw (Washer Model)159
- E11: Difficulties in Water Fill for Washing159
- E13: Water Leakage162
- E21: Draining Problem164
- E31: Pressure Sensor Fault166
- E32: Electronic Pressure Sensor Calibration Problems167
- E35: Water Overload169
- E41: Door / Lid Opened171
- E42: Door / Lid Lock Failure172
- E43: Door / Lid Lock Triac Failure173
- E44: Door / Lid Closed Sensing Failure174
- E45: Door / Lid Triac Sensing Failure175
- E55: Motor Under-Speed Failure176
- E58: Motor over Current178
- E59: Motor Not Following180
- E5A: Motor Control over Heating182
- E5H: Motor Control under Voltage184
- E5C: Motor Control over Voltage184
- E5D: Motor Control Board Unknown Message185
E5E: Motor Control to Main Board Communication Incorrect185
E5F: Motor Control Board Fault186
E71: Washing Ntc Failure186
E87: User Interface Microcontroller Fault187
E91: User Interface and Main Board Communication Error187
E92: User Interface and Main Board Protocol Incongruence Error188
E93: Machine Configuration Error188
E94: Cycle Configuration Error189
E97: Software Selector and Cycles Configuration Error189
E98: Motor Control to Main Board Software Error190
E9C: User Interface Configuration Fault190
Eb1:(Eh1): Power Supply Frequency out of Mits.190191
Eb2:(Eh2): Power Supply Voltage too High191
Eb3:(Eh3): Power Supply Voltage too Low192
Ebe:(Ehe): Motor Control Board Relay Error192
Ebf:(Ehf): Motor Control Board Relay Sensing Error192
Ec6: Clutch Alarm193
Ec7: Clutch Triac Sensing Failure194
Ef2: Foam Warning195
Ef6: Safety Reset195

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Summary

Warnings

Exploded View and List of Parts

Installation

Installation Requirements - Electrical

Outlines essential electrical requirements for proper installation.

Installation Requirements - Gas Supply

Details the requirements for gas supply connection.

Installation Requirements - Exhaust System

Electrical Installation

Electrical Connection - 3 wire cord

Electrical Components

Electrical Component Resistance and Specification Table

Heating Element Characteristics

Solenoid; Water Valves Characteristics

Dryer Diagnostic System

TO START THE TEST

Procedures to initiate the diagnostic test.

Troubleshooting Based on Dryer Alarm Codes

E31: Contact Sensor (Moisture Sensor) frequency error

Troubleshooting steps for E31 moisture sensor frequency error.

E41: Door Open

Troubleshooting steps for E41 door open error.

E51: Motor Relay failure

Troubleshooting steps for E51 motor relay failure.

E61: Heater Relay Failure

Troubleshooting steps for E61 heater relay failure.

E71: NTC Open Circuit

Troubleshooting steps for E71 NTC open circuit error.

Washer Diagnostic System

Reading Error Codes

How to read error codes displayed by the washer.

Diagnostic Tests

Specific diagnostic tests for various washer functions.

Alarms Summary Table

A table summarizing various alarm codes and their causes.

Summary

Warnings

Exploded View and List of Parts

Installation

Installation Requirements - Electrical

Outlines essential electrical requirements for proper installation.

Installation Requirements - Gas Supply

Details the requirements for gas supply connection.

Installation Requirements - Exhaust System

Electrical Installation

Electrical Connection - 3 wire cord

Electrical Components

Electrical Component Resistance and Specification Table

Heating Element Characteristics

Solenoid; Water Valves Characteristics

Dryer Diagnostic System

TO START THE TEST

Procedures to initiate the diagnostic test.

Troubleshooting Based on Dryer Alarm Codes

E31: Contact Sensor (Moisture Sensor) frequency error

Troubleshooting steps for E31 moisture sensor frequency error.

E41: Door Open

Troubleshooting steps for E41 door open error.

E51: Motor Relay failure

Troubleshooting steps for E51 motor relay failure.

E61: Heater Relay Failure

Troubleshooting steps for E61 heater relay failure.

E71: NTC Open Circuit

Troubleshooting steps for E71 NTC open circuit error.

Washer Diagnostic System

Reading Error Codes

How to read error codes displayed by the washer.

Diagnostic Tests

Specific diagnostic tests for various washer functions.

Alarms Summary Table

A table summarizing various alarm codes and their causes.

Frigidaire FFLG3911QW Specifications

General

Brand	Frigidaire
Model	FFLG3911QW
Category	Laundry Appliance
Language	English

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