Frigidaire FFSS2314QE - Before You Call; Ice Maker Troubleshooting; Dispenser Troubleshooting

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BEFORE YOU CALL
Visit our web site at
www.frigidaire.com
1-800-944-9044 (United States)
1-800-265-8352 (Canada)
CONCERN CAUSE SOLUTION
AUTOMATIC ICE MAKER
Ice maker is
not making any
ice.
• Ice maker wire signal arm is
in the “up” or OFF position.
• Ice maker power switch
is Off.
• Ice maker has small cube
caught in mechanism.
• Saddle valve on cold
water pipe is clogged
or restricted by foreign
material.
• Move wire signal arm to the “down” or ON
position (side mounted).
• Turn power switch to On (“I”) position
(rear mounted).
• Remove small cube from ice maker. The
iceandwaterltercartridgemaybe
clogged.Replaceltercartridge.
• Turn off household water line valve.
Remove valve. Ensure that valve is not
a self-piercing saddle valve. Clean valve.
Replace valve if necessary.
Ice maker is
not making
enough ice.
• Ice maker is producing
less ice than you expect.
• Check to see if water
dispenser is dispensing
slower than normal.
• Freezer control is set too
warm.
• Side mounted ice maker should produce
4to4.5pounds(approximately4quarts)
of ice every 24 hours. A rear mounted
ice maker should produce 3 to 4 pounds
(approximately3½quarts)oficeevery24
hours. Quick Ice option should produce up
to 50% more ice every 24 hours.
• Ifitis,replacetheiceandwaterlter
cartridge.
• Set freezer control to colder setting to im-
prove performance of the ice maker. Allow
24 hours for temperature to stabilize.
Ice maker will
not stop mak-
ing ice.
• Ice maker wire signal arm
is being held down by
some item in the freezer.
• Move item and release wire signal arm.
Remove any ice cubes that are frozen
together over the wire signal arm.
Ice cubes are
freezing to-
gether.
• Ice cubes are not being
usedfrequentlyenough.
• Ice cubes are hollow
(partially frozen cubes
with water inside).
• Freezer control is set too
warm.
• Remove ice container and discard ice from
container. Ice maker will produce fresh supply.
• Theiceandwaterltercartridgemaybe
clogged.Replaceltercartridge.
• Set freezer control to colder setting. Allow
24 hours for temperature to stabilize.
DISPENSER (Ice & Water)
Dispenser will
not dispense
ice.
• Dispenser lock out is
engaged.
• There is no ice in the bin
to be dispensed.
• The refrigerator doors are
not completely closed.
• Dispenser paddle has
been pressed too long
and the dispenser motor
has overheated.
• Press and hold control lock for three
seconds.
• See the “Ice maker is not making any ice”
section above.
• Be sure the refrigerator doors are com-
pletely closed.
• The motor overload protector will reset in
about three minutes and then ice can be
dispensed.
Ice dispenser is
jammed.
• Ice has melted and
frozen around auger
duetoinfrequentuse,
temperatureuctuations,
and/or power outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw, and empty
the contents. Clean container, wipe dry,
and replace in proper position. When new
ice is made, dispenser should operate.
• Remove ice cubes that are jamming the
dispenser.