Error Code
535
Problem Solving
15
021-403
[Cause] Failed to resolve the address of the EP center of Fuji Xerox or EP
communication aggregate server.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator. If the
network works normally but the error still is not resolved, contact
our Customer Support Center.
021-404
[Cause] Failed to connect the server or the proxy server. One of the
probable cause is that the power of these servers is switched off.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
z
EP proxy server setting(For BB-Direct configuration)
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
Also, when FQDN of the EP communication aggregate server is
changed for the EP communication aggregate server
configuration, contact our Customer Support Center.
021-405
[Cause] An error occurred in the SSL communication with the external
server.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. If the error still
is not resolved, contact our Customer Support Center.
021-406
[Cause] The SSL certificate of the external server is not correct.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. If the error still
is not resolved, contact our Customer Support Center.
021-407
[Cause] Failed to authorize the proxy server while connecting to the EP
system via the Internet.(Receiving HTTP status code 407)
[Remedy] Check the followings:
z
The login user of the EP proxy server
z
The password of the EP proxy server
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator. If the
network works normally but the error still is not resolved, contact
our Customer Support Center.
Error Code
Cause and Remedy
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