Problem Solving
536
Problem Solving
15
021-408
[Cause] A time out error occurred while connecting to the EP system via
the Internet.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
z
EP proxy server setting(For BB-Direct configuration)
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
Also, when FQDN of the EP communication aggregate server is
changed for the EP communication aggregate server
configuration, contact our Customer Support Center.
021-409
021-542
021-543
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. If the error still
is not resolved, contact our Customer Support Center.
021-410
021-411
[Cause] A communication error occurred while connecting (acquiring
the EP certificate) to CA via the Internet.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
z
EP proxy server setting(For BB-Direct configuration)
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
021-412
[Cause] An error occurred while connecting to the EP system via the
Internet. There is a problem with the address of the EP proxy
server name.
[Remedy] Check the followings:
z
The LAN cable connection
z
The DNS server address setting
z
The default gateway setting
z
The subnet mask setting
z
The EP proxy server URL setting
If the error still is not resolved after checking the above settings,
there may be a network failure. Consult your system
administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
Error Code
Cause and Remedy
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