Error Code
537
Problem Solving
15
021-413
021-416
[Cause] An error occurred while connecting to the EP system via the
Internet.
[Remedy] Check the followings:
z
The LAN cable connection
z
The DNS server address setting
z
The default gateway setting
z
The subnet mask setting
If the error still is not resolved after checking the above settings,
there may be a network failure. Consult your system
administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
021-414
[Cause] An error occurred while connecting to the EP system via the
Internet.
[Remedy] Check the followings:
z
The LAN cable connection
z
The DNS server address setting
z
The default gateway setting
z
The subnet mask setting
z
The EP proxy server setting
If the error still is not resolved after checking the above settings,
there may be a network failure. Consult your system
administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
021-415
[Cause] An error occurred while the SSL/TLS communication to the EP
system via the Internet.
[Remedy] Check the followings:
z
The LAN cable connection
z
The DNS server address setting
z
The default gateway setting
z
The subnet mask setting
z
The EP proxy server setting
If the error still is not resolved after checking the above settings,
there may be a network failure. Consult your system
administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
Error Code
Cause and Remedy