Problem Solving
554
Problem Solving
15
027-514
[Cause] The machine failed to transfer data using SMB of the Scan to PC
service because an error has been occurred between the SMB
server and the DNS server.
[Remedy] Check the following conditions:
z
The SMB server is connected to the DNS server.
z
The SMB server name is registered on the DNS server.
027-515
[Cause] The machine failed to transfer data using SMB of the Scan to PC
service because an error has been occurred.
[Remedy] Take the fol lowing measures:
z
Set the DNS server address.
z
Set the target SMB server address using IP address.
027-516
[Cause] Probable causes are as follows:
1) The SMB server of the destination computer cannot be found
while transferring data using SMB of the Scan to PC service
(TCP/IP session establishment failed).
2) The SMB server specified as the destination does not respond
to the machine while transferring data using SMB of the Scan
to PC service.
3) Failed to name resolution of the SMB server specified as
destination to transfer data using SMB of the Scan to PC
service.
[Remedy] 1) Take one of the following measures:
z
Confirm the connection of the network cable.
z
For communications over subnet, confirm the
WINS server settings, and check whether the
server address can be resolved correctly.
z
File Sharing service (communicating via port 137
(UDP), port 138 (UDP), and port 139 (TCP)) is
authorized for the Firewall settings of the
destination SMB server.
2) Check whether the file sharing service is enabled on the
destination SMB server.
z
The file sharing service of Microsoft network is
enabled.
If the error still is not resolved, check the following setting.
z
NetBIOS over TCP/IP for TCP/IP is activated.
3) Take one of the following measures:
z
When the destination SMB server name is
specified using the FQDN (example:
mypc01.fuji0.co.jp), confirm that the DNS server
address is set correctly in the Connectivity &
Network Setup of the machine.
z
If the connection with the DNS server has any
problem, check whether the destination server
name set in the machine is registered on the DNS
server.
Error Code
Cause and Remedy
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