Problem Solving
592
Problem Solving
15
018-759
[Cause] Invalid characters are used for the save location or file name of
a scanned image while transferring data using SMB of the Scan
to PC service.
[Remedy] Check the followings for the save location or file name of a
scanned image set to the machine.
z
Confirm the save location name does not include the
following 10 invalid characters:" / : | < > ; , * ?.
z
Confirm the file name does not include the following 11
invalid characters: " / : | < > ; , * ? \
z
Confirm there is no space in the head and end of a string of
characters.
z
Confirm there is no period in the head and end of a string of
characters.
It is recommended that you do not use machine-dependent
characters.
After the remedy written above, try logging in to the SMB server
from a computer using the same user name, and then try saving
a file in the same location on the server. If this is successful, try
the same operation from your machine. If the problem persists,
contact our Customer Support Center with the server
information such as the manufacturer, model, and OS.
018-760
[Cause] Because the specified save location has the Distributed File
System (DFS) settings, it is linked to another shared folder while
transferring data using SMB of the Scan to PC service.
[Remedy] 1) Select [Start] > [Programs] > [Administrative Tools]
>[Distributed File System] on the SMB server.
2) Select the specified save location from the left side frame of
the [Distributed File System] window, and then confirm the
target information displayed on the right side frame of the
window.
3) Specify the SMB server, shared name, and save location based
on the information you confirmed in step 2.
018-761
[Cause] The memory stored in the saving destination PC is insufficient
while transferring data using SMB of the Scan to PC service.
[Remedy] Check the usage condition of he memory. If the remaining
capacity of the machine's memory is low, exit out of the
applications which are not used.
018-762
[Cause] A time out error occurred because it takes time to receive a
response from the saving destination PC while transferring data
using SMB of the Scan to PC service.
[Remedy] Check whether the virus security software is working on the
saving destination PC. Some software takes time to receive a
response from the PC.If the software is working, reduce the
number of document pages to scale down the file size.
018-763
[Cause] The character code conversion is failed in the machine while
transferring data using SMB of the Scan to PC service.
[Remedy] Confirm the server name, share name, and pass name does not
include the letters unique to the machine model. If the letters
are included, change the name not to include the letters.
Error Code
Cause and Remedy
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