14 Problem Solving
498
Problem Solving
14
027-547
O O [Cause] SMB protocol error. An invalid character was detected in
the specified domain name.
[Remedy] If the error occurred during SMB authentication:
Consult your network administrator for the domain name,
and then set it correctly.
Also, check whether the domain name set on the machine
is correct.
To confirm the settings, execute the following procedures:
1. Enter the System Administration mode, and select
[Tools] > [Connectivity & Network Setup] > [Remote
Authentication/Directory Service] > [SMB Server
Settings].
2. Select the SMB server to confirm the domain name.
If the error occurred during transferring using SMB of the
Scan to PC service:
Consult your network administrator whether the domain
name specified when entering login name is correct.
To confirm the domain name on the server, execute the
following procedures:
1. Select [Start] > [Programs] > [Administrative Tools] >
[Active Directory Domains and Trusts] on the Active
Directory domain controller.
2. From the left side frame of the [Active Directory
Domains and Trusts] window, select [Active Directory
Domains and Trusts] > [Domains]. Right-click [Domains]
to select [Properties].
3. Select [General] tab in the domain properties window,
and confirm the domain name (prior to Windows 2000).
027-548
O [Cause] SMB protocol error. An invalid character was detected in
the specified user name.
[Remedy] Have your network administrator set the user name on the
server authorized characters.
To confirm the user name on the server, execute the
following procedures:
1. Select [Start] > [Programs] > [Administrative Tools] >
[Active Directory Users and Computers] on the Active
Directory domain controller where the user information
is set.
2. Select [Active Directory Users and Computers] >
[Server] > [Domains] > [Users] from the left side frame
of the [Active Directory Users and Computers] window,
to display the user information.
3. Right-click the target user from the right side frame of
the [Active Directory Domains and Trusts] window to
select [Properties].
4. Select the [Account] tab in the [User Properties]
window, and confirm the user name of [User Log On
Name (Prior to Windows 2000)].
027-549
O [Cause] SMB protocol error
[Remedy] Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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