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• Troubleshooting
Related Topics
• Replace Supplies
• Load and Print Using the Paper Tray
• Load and Print Using the Multi-purpose Tray (MP Tray)
• Replace the Drum Cartridge
• Clean the Corona Wire
Self-Diagnostic The temperature of the fusing unit
does not rise to a specified
temperature within the specified
time.
Press and hold to turn the machine off,
wait a few seconds, and then turn it on again.
Leave the machine idle for 15 minutes with the
power on.
The fusing unit is too hot.
Size Error The paper size defined in the
printer driver is not supported by
the defined tray.
Choose a paper size supported by the defined
tray.
Size Error DX The paper size specified in the
machine's paper size setting is
not available for automatic 2-
sided printing.
Press Cancel (if required).
Load the correct size of paper in the tray and
set the tray for that paper size.
Choose a paper size supported by 2-sided
printing.
(For models without the lever on the 2-sided
tray) Paper size available for automatic 2-
sided printing is A4.
(For models with the lever on the 2-sided tray)
Paper sizes available for automatic 2-sided
printing are A4, Letter, Legal, Mexico Legal,
India Legal and Folio.
The paper in the tray is not the
correct size and is not available
for automatic 2-sided printing.
Size Mismatch The paper in the tray is not the
correct size.
Load the correct size of paper in the tray
indicated on the LCD and set the size of paper
for the tray. Press Go.
Toner Low If the LCD displays this message,
you can still print. The toner
cartridge is near the end of its life.
Order a new toner cartridge now so you have
it ready when the LCD displays Replace
Toner.
Too Many Trays The number of installed Tray
Modules (Optional) exceeds the
maximum number.
Reduce the number of Tray Modules
(Optional).
Error Message Cause Action
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