Are the mobile device and the ScanSnap iX500 connected to the same
wirelessLAN?
[Resolution]
Make sure that the Wi‐Fi switch at the backside of ScanSnap iX500 is “ON” and the
Wi‐Filampatthefrontsideislightingin“blue”.
IftheWi‐Filampislightinginorange,thewirelessaccesspointandScanSnapiX500are
notconnectedproperly.Check
thefollowingitems:
o Make the distance shorter between the ScanSnap iX500 and the wireless
accesspoint.
o ChangeanangleofScanSnapiX500.
o If there are any obstacles (wall, metal plate, etc.) and/or noise sources
(Microwa ve, cordless telephone, wireless devices, etc.) between ScanSnap
iX500andthewirelessaccesspoint,avoidorremovethem.
o ConnectScanSnapiX500toacomputerviaUSB,andeitherperformawireless
settingusing the ScanSnapWirelessSetupTool, or followthedirectionofthe
wirelessdiagnosisresult.
Close the ADF paper chute (cover) of ScanSnap iX500 to turn it off. Then, turn the
ScanSnapiX500onagain.
Turnon/offthewirelessaccesspointtoresetit.
Checkthenetworksettingofthemobiledevice.IftheScanSnapiX500isnotconnected
tothesamenetworkasthemobiledevice,connecttheScanSnapiX500tothenetwork
thatthemobiledeviceisconnectedto.
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