4. APPLYING FOR WARRANTY AND SERVICES
Applying for warranty
As Gardenigloo USA LLC, and as the sole distributors of the Gardenigloo brand to the USA and
Canada we offer a Warranty service to all Gardenigloo owners. In such cases of approved warranti-
es, we will provide replacement covers and/or spare parts free-of-charge.
We offer a LIMITED ONE YEAR WARRANTY. It is important to know that we as
Gardenigloo USA LLC will only accept manufactural faults to be covered by warranty.
Neglect and/or personal mistakes of any kind will not be approved by our manufacturer. Our
manufacturer’s observation is key to apply warranty.
The following instances are covered:
• The Gardenigloo does not preform at the expected standard. Forming of awkward and geometric
cracks, and overall poor performance of the included cover.
• Pieces that were not provided in the Gardenigloo box shall be provided.
• Struts and joints that became brittle shall be replaced if user account is approved. If not, spare parts
are to be purchased.
The following instances are NOT covered:
• An acquaintance, customer or wild animal tearing/cutting through the cover with a utensil, tool,
or the like. This is classified as damages inflicted by a third-party. This will nullify your Warranty.
A replacement cover will not be issued. WE STRONGLY ADVISE USING CAMERAS TO
MONITOR YOUR VICINITY AND GARDENIGLOO IN CASE OF AN ACT OF VANDALISM.
• Using bleach, chemicals, or mixtures outside the advised cleaning materials leaving a mark on
the Gardenigloo will nullify your Warranty. A replacement cover will not be issued.
• The Gardenigloo hovering/flying away and breaking due to rapid winds outside the warned
wind speeds and poor utilization of the Anchorage kit. Such accounts are not covered per
warranty, and a replacement cover or parts will not be issued.
• The Gardenigloo structure being snapped into pieces due to sudden wind and poor utilization
of Anchorage kit. Such accounts are not covered per warranty, and a replacement cover or parts
will not be issued.
4.1
4.1.1 Warranty clarifications: On what is covered
-20- OWNER’S MAINTENANCE MANUAL
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