In any case of your Gardenigloo not preforming to the expectations presented, the best way to
inquire for a Warranty is assuming direct contact with us.
Simply contact via e-mail:
support@gardenigloousa.com
or
contact@gardenigloousa.com
In your inquiry, we require the following information:
• Your account/experience with the Gardenigloo and what issue you would like to be resolved
• Your Order number / Purchaser name and Shipping Address
• Your Gardenigloo’s Serial Number (Located at the bottom of the entrance)
• Visual information / photos of the issue at hand (As clear as possible, from different angles,
inside-outside)
• Climate / weather forecast data (Only if relevant)
Upon receiving this information, the data will be sent and discussed with our Manufacturer. Providing us
this data will assist us in providing our manufacturer your user experience.
4.1.2 How to make a warranty inquiry
Applying for a Spare parts request
4.2
In any case of broken, missing, split, lost or unusable struts or joints, you may always make a spare
parts request via e-mail. Simply fill in (by hand or by computer) the “Spare Parts Form”* and sent it
to either support@gardenigloousa.com or contact@gardenigloousa.com.
Photos, screenshots or scans of any kind are accepted.
Each individual strut has a letter inscribed at its end. Such as A, B, C, and the like.
The list of all parts needed to fully assemble a Gardenigloo is noted on the first page of the Owners
Instruction Manual**.
Please keep in mind that Spare Parts take time to be gathered and normally
have a cost, in cases outside of warranty.
All Spare Parts orders are subject to a 3-5 business day delivery wait time.
NOTE: *Direct link to the Spare Parts Form: https://gardenigloousa.com/pages/spare-parts
**Direct link to Instruction Manual: https://gardenigloousa.com/pages/manuals
OWNER’S MAINTENANCE MANUAL -21-
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