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Problem POSSIBLE CAUSES WHAT TO DO
Espresso runs out too quickly
and/or
Pressure gauge not reaching 9 bar.
The coffee is ground too coarse. Use slightly finer grind.
Not enough coffee in the
filter basket.
Increase dose of coffee and
use the RAZOR™ dosing
tool to trim off excess coffee after
tamping.
Coffee not tamped firmly
enough.
Tamp between 15-20kgs of pres-
sure.
If the above suggestions do not help,
check the machine. Place an EMPTY
Dual Wall filter basket into the porta-
filter (either 1 CUP or 2 CUP). Press
the MANUAL button. If the pressure
gauge reads over 5 bar the machine
is OK. Ensure correct dose by using
the RAZOR™ dosing tool. If the dose
is correct, make the grind finer.
If the pressure gauge reads below 5
bar, contact Customer Service.
Coffee not hot enough. Cups not preheated. Rinse cups under hot water outlet
and place on cup warming tray.
Milk not hot enough (if making
a cappuccino or latte etc).
Heat milk until base of the jug beco-
mes hot to touch.
No crema. Coffee beans are stale. Buy freshly roasted coffee with a
“roasted on” date.
Using Single Wall Filter Baskets
with pre-ground coffee.
Ensure you use Dual Wall Filter Bas-
kets with pre-ground coffee.
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