Frequently asked questions - 51
If the country you are traveling in does not have an Gateway-
authorized ITW service site, you can still get in contact with our offices
worldwide. Please visit www.gateway.com.
Before you call
Please have the following information available when you call
Gateway for online service, and please be at your computer when you
call. With your support, we can reduce the amount of time a call takes
and help solve your problems efficiently. If there are error messages
or beeps reported by your computer, write them down as they appear
on the screen (or the number and sequence in the case of beeps).
You are required to provide the following information:
Name: _______________________________________
Address: ______________________________________
Telephone number: _____________________________
Machine and model type: _________________________
Serial number: _________________________________
Date of purchase: ______________________________
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