Before you call for service...
_ roubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit GEAppliances.com. You may not need to call for service.
WATER Possible Causes What To Do
Short spray and delay
after pushing the Start
button
Lid was openedand closed
between cycle selection and
start
. Thisis normal. SeeFUNCTIONALITYCHECKin the Safety
Instructions section.
Water level seems low
Banging sound during
drain
Too many suds
This is normal
. Water may not cover the top levelof the clothes.
Thisis normal for this high efficiency washer.
Drain stand pipe is too low
Soft water
Too much detergent
Type of detergent
. Thedrain hose must exceed 32" height at some point between
the washer back and the drain pipe.
• Try lessdetergent.
. Measure your detergent carefully. Uselesssoap if you have
soft water, a smaller load or a lightly soiled load.
. Switchto HE@ detergent.
Water leaks Type of detergent • Switchto HE@ detergent.
Using too much detergent . Use lessdetergent. Uselesssoap if you have soft water,
in washer a smaller load or a lightly soiled load.
Fill hoses or drain hose is . lake sure hoseconnections are tight at faucets and
improperly connected rubber washers are installed.Make sure end of drain hose
iscorrectly inserted in and secured to drain facility.
Household drain may . Checkhousehold plumbing. You may need to call
be clogged a plumber.
Drain hose rubs on wall . lake sure drain hose does not make contact with the wall.
lay cause excessivewear on the hose.
Constant water pressure . Tighten hoses at the faucets and turn the water off after each use.
to the fill hoses at the . Checkcondition of the fill hoses;they should be replaced
water source every 5 years.
Water temperature Cooler water temperatures . New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency performance.
Water supply is turned off . Turn both hot and cold faucets fully on and make sure hoses
or improperly connected are connected to correct faucets. NOTE:Water valves are marked
"H" and "C"and internal valve screensare color coded.
Water valve screens are . Turnoff the water source and remove the water connection
stopped up hosesfrom the upper back of the washer. Usea brush or
toothpick to clean the screens inthe machine. Reconnect
the hosesand turn the water back on.
Cool/Cold Water when . Thisis normal. PerfecTempsenseswater temperature and
selecting Hot optimizes for best results.Cold water isadded periodically
when hot isselected.
House water heater is . lake sure house water heater is deliveringwater at
not set properly !20°F-!40°F (48°C-60°C).
Water pumped out before Lid lifted or cycle was put in . Resetcycle.
cycle is complete pause for over 8 hours
Water won't drain Drain hose is kinked or . Straighten drain hose and make sure washer is not sitting on it.
improperly connected . Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
Washer pauses at the This is normal . The washer is sensing the load.
beginning of cycles
Washer pauses during The Auto Soak Option . This is normal. The washer alternates between agitate and
wash cycle was chosen soak during these cycles to get your clothes cleaner with
lesswear.
Washer pauses during This is normal . Thewasher may pause during the spin cycle to remove
spin cycle soapy water more efficiently.
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