25
Before you call for service.
Problem Possible Cause What to do
Excessive/high level
of water in brine
tank
Valve drain hose pinched, plugged,
elevated too high or otherwise
restricted
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operation of the nozzle and venturi and reduce or
prevent brine draw during recharge.
Drain lines connected together 6HSDUDWHGUDLQOLQHV
Nozzle and venturi dirty, incorrectly
assembled or damaged.
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instructions. With water pressure to the water
softening system off, take the nozzle assembly
apart. Inspect, clean and replace as needed.
Any foreign particle(s), scratches, nicks, etc. in the
passages can prevent operation. Be sure holes in
the gasket are centred over holes in the housing
Salty tasting or
brown/yellow
colored water after
installation
Unit not sanitized &RPSOHWH6DQLWL]DWLRQ3URFHGXUHV
$WFRPSOHWLRQRIUHFKDUJHF\FOHDSSUR[KRXUV
run water from faucets to purge the salty water.
Low water pressure Check pressure:
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mum 20 psi.
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mum 50 psi.
Restricted drain hose &OHDQDQGUHFRQQHFWKRVH
&KHFNIRUNLQNVLQGUDLQOLQH
Brown/yellow
colored water
Unit was idle for a period of time &RPSOHWHWKH6DQLWL]DWLRQ3URFHGXUHV
Resin beads show-
ing up in drinking
water
Cracked distributor or unit plumbed
backwards
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Sounds you might
hear
Running water from the unit into a
drain during recharge
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Water has air bub-
bles and is cloudy
Air in system after installation :LOOJRDZD\DIWHULWUXQVIRUDZKLOH
Blue light Flashing
When power applied
to the system
Control needs to be programmed (a
power outage may have occurred)
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If “DAYS TO EMPTY”
is flashing
Low salt level, less than 15 days )LOOZLWKVDOW
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