Before you cull for service.., go.cam
Troubleshooting Tips
Save time and money! Review the chart on the following
pages first and you may not need to call for service.
NO SOFTWATER- Most Common Problems:
Check the following before calling for service:
• Not enough salt-should be at least 1/3 full.
Bypass valve in "Bypass" position-knob should be in the "OUT"(service)position.
Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply
waterifrom local water company, water test or call the GEAnswer Center.
Salt Bridge-salt solidifies above water level so that brine water is not in contact with
salt. See the Breaking a Salt Bridge section.
Problem Possible Causes What To Do
No soft water Faucet or fixture where sample was
taken not plumbed to soft water.
NOTE:Besuresample isfrom a faucet
that doesnot mix soft and hard water.
Forexample,a single lever kitchen faucet,
if the coldsideisplumbed to hard water.
• Toconservesalt,the installermag haveisolatedsomefixtures
(outsidefaucets, toilets, etc.)from softwater.Fromthe outlet
of the water softening system, trace the water flow path,
in houseplumbing. If soft water is not directed to a faucet
or fixture where wanted, consult a plumber.
No salt in the brine tank or
salt bridged
Checkfor a salt bridge or, if the tank isemptg, refillwith
recommended salt. Press(for3 seconds)the RECHARGE@
button to start an immediate recharge and restore
soft water supplg.
Transformer unplugged at wall outlet or
power ca ble to softener not connected.
Fuse blown or dmuit breaker popped
on cimuit to electrical outlet.
Electrical outlet on a cimuit that can
continuouslg be switched off
Checkfor a lossof electrical power to the water softening
sgstem,due to ang ofthese conditions and correct as needed.
With the power supplg restored,observethe faceplate time
displag and read programming the Contro! section.
NOTE:Theelectrica!outlet for the softener should be
liveso it cannot be accidenta!lgswitched off.
Manualbgpassvalvein bgpassposition• Be sure the bgpass valve stem is positionedproperlg, with the
knob in the OUTposition. Observeinstructions on the decal
at the end of the stem.
Valve drain hose pinched, plugged,
elevated too high or otherwise
restricted
• Any restriction inthis drain hosemag preventproper
operationof the nozzleand venturi and reduce or prevent
brine draw during recharge.
Nozzle and venturi dirtg, incorrectlg
assembled or damaged
Referto Cleaning the Nozzle and VenturiAssembly instructions.
With water pressureto the water softening sgstem off,take the
nozzleassemblg apart. Inspect,clean and replace as needed.
Ang foreign particle(s),scratches,nicks,etc.,in the passages can
preventoperation.Besure holesinthe gasket arecenteredover
holesinthe housing.
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