Beforeyoucall forservice...
Troubleshooting -tips
Save time and money/.Review the charts on the following
pages first and you may not need to carl for service.
www.GEAppliances.com
Surface elements will
not maintain a rolling
boil or cooking is slow
Possible Causes
Improper cookware
being used.
What To Do
• Use pans which are absolutely flat and match
tile diauleter of tile stlrfilce eleu/ent selected.
Surface elements do A fuse in your home may be • Replace tile fl/se or reset tile drcuit breaker:
notwon properly blown or the circuit breaker
tripped.
Cooktop controls • Check to see tile correct control is set fl:,r the stu'J[_l('e
improperly set. element you are using.
Tiny scratches ormetal Incorrect clemlh_g • Use recommended cleaning procedtu'es.
marks or abrasions on methods being used.
radiant cooktop glass
Cookware with rough • Be sure cookware bottoms and cookware are clean
surface
bottoIllS being used or heft)re rise. EJse cookw;ire with SlllOoth bottolns.
coarse particles (salt Tiny scratches are not removable but \\'ill become
or sand) were between less visible in tim e as a result of clealfiug.
the cookware m_d the
surface of the cooktop.
Cookwaxe has been
slid across the cooktop
surface.
Areas of discoloration Improper cookware • Marks fi'om aluminum and copper pans as well as
or dark streaks on the being used. mineral deposits fl'om water or fl)od can be removed
cooktop with the cleaning cream.
Hot surface on a model • This is normal. The surihce may appear discolored
with a light-colored cooktop, when it is hot. This is temporary and will disappear
as the glass cools.
Food spillovers not cleaned • See the Cleaningthe glass cooktop section.
before next use.
Incorrect cleaning methods • Use recommended cleaning procedures.
being used.
Plastic melted to Hot cooktop came into • See the Glass surface--potential for permanent damage
the surface contact with plastic placed sectiou in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling offand Improper cookware • Else only flat cookware to minimize cycling.
on of surface elements being used. See Surface elements cycle on and off section.
Controlknobwill
notturn
Cooktop controls
improperly set.
• When tile knob is ix] tile OFFposition, it must be
pushed in befl>re it cai] be turi]ed. When tile kI]ob
is in any other position, it can be turned without
being pushed ill
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