Before you call for service… (Cont.) GEAppliances.com
Problem Possible Causes What To Do
Water dispenser does not work Water supply line turned off or not
connected.
See Installing the water line section of the Owner’s Manual
found at
www.GEAppliances.com.
Water filter clogged. Replace filter cartridge or remove filter and install plug.
Air may be trapped in the water system. Press the dispenser arm for at least two minutes.
Dispenser is LOCKED. Press and hold the LOCK CONTROLS pad for 3 seconds.
Water spurting from
dispenser
Newly-installed filter cartridge.
Run water from the dispenser for 3 minutes (about one and a half
gallons).
Water is not dispensed but ice maker is
working
Water in reservoir is frozen. Call for service.
Refrigerator control setting is too cold. Set to a warmer setting.
No water or ice cube production Supply line or shutoff valve is clogged. Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and install plug.
Dispenser is LOCKED. Press and hold the LOCK CONTROLS pad for 3 seconds.
CUBED ICE was selected but CRUSHED ICE
was dispensed
Last setting was CRUSHED ICE. A few cubes were left in the crusher from the previous setting.
This is normal.
Refrigerator has odor Foods transmitting odor to refrigerator. Foods with strong odors should be tightly wrapped.
Keep an open box of baking soda in the refrigerator; replace
every three months.
Interior needs cleaning. See Care and cleaning section of the Owner’s Manual found at
www.GEAppliances.com.
Moisture forms on outside of refrigerator Not unusual during periods of high humidity. Wipe surface dry.
Moisture collects inside (in humid weather,
air carries moisture into refrigerator when
doors are opened)
Too frequent or too long door openings. This is normal for the beverage center.
Due to the higher humidity in the refrigerator,
you may on occasion experience fog or small
amounts of moisture in the refrigerator
compartment.
This is normal and may come and go as different food loads
and environmental conditions change. Wipe dry with a paper
towel if desired.
Interior light does not work No power at outlet. Replace fuse or reset the breaker.
Light bulb burned out. See Replacing the light bulbs section of the Owner’s Manual
found at www.GEAppliances.com.
For LED lights Call Service.
Water on kitchen floor or on bottom of
freezer
Cubes jammed in chute. Poke ice through with a wooden spoon.
Hot air from bottom of refrigerator Normal air flow cooling motor. In the
refrigeration process, it is normal that heat
be expelled in the area under the refrigerator.
Some floor coverings are sensitive and
will discolor at these normal and safe
temperatures.
This is normal.
Refrigerator never shuts off but the
temperatures are OK
Adaptive defrost keeps compressor running
during door openings.
This is normal. The refrigerator will cycle off after the door
remains closed for 2 hours.
Refrigerator is beeping Door is open. Close door.
Door not closing properly Door gasket on hinge side sticking or folding
over.
Apply paraffin wax to the face of the gasket.
Actual temperature not equal to Set
temperature
Unit just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
6
To Next Page
Loading...
Need help?
General
