v.: 2020-09-04
Copyright of the European Union is effective (Copyright EU) (c) 2019 GENEREX Systems GmbH, Hamburg, Germany, All rights reserved
TEL +49(40)22692910 - EMAIL generex@generex.de - WEB www.generex.de (This and all other product datasheets are available for download.)
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FAQ
CS141 FAQ-Frequently asked questions
What does systemn error 500 / 503 mean?
This error occurs if the web server of the CS141 is not running correctly. If the problem persists after restarting the
adapter, the firmware must be updated / re-imported. This is recommended in conjunction with a reset to factory
settings
What does error 422 mean?
This error occurs when trying to adjust the configuration of certain values while using older firmware versions.
Updating to the current firmware version shall fix it.
Was bedeutet Fehler 400 / 420/ 522?
This issue can occur if the firmware has been updated but the browser uses data cached from previous versions.
Clearing browser cache should fix it. In rare cases the CS141 needs a cold reboot. Please note, a cold reboot of the
CS141 will not affect the UPS.
Der USV status shows „Paused“.
When CS141 accesses the Alert History of the UPS, the normal connection must be temporarily stopped. By
switching to another page inside CS141 menu and pressing F5 to restore the display status (if not done automatically)
this should be fixed.
What does issue -1 mean?
This error occurs if no connection to CS141 is currently possible (CS141 reboots, network lost, etc.), but the user tries
to acces configuration screen. In this case the browser uses cached data to show the screen without the possibility to
enter values. In case of a reboot just give the CS141 a little bit more time.
A little bit awkward, butI forgot my password…
This happens to everyone now and then. Take a look at the "Rescue system" chapter - this might help you. If not,
contact support@generex.de and we want to find a way to help you.
Why am I logged out when I disable the http tooltips?
Because the tooltips are related to the http service. Changing some values need to l redirect the user after restarting
the build-in http service.
The CON_R_AUX does not establish a connection!
This device is not supported by the CS141. You need to use the CON_R_AUX4.
I have entries in the log file called "UPSMAN started"
This entry is generated whenever there was a change in the event configuration: Because the changes are applied
immediately, the "UPSMAN service" must be restarted - this will be protocolled.
When accessing the Alert History, I only get an error!
Maybe this function is not supported by the selected UPS. The fact the CS141 supports your UPS does not mean,
your UPS supports all function available at the CS141 for this UPS. This is a little bit complicated to explain:
sometimes the UPS should support a command, but ignores it consequently.
I get the error "Backend busy" when I try to log in!
Please wait a moment and try again with another browser. If the problem persists after 5 minutes, use the / reboot
function. Refer the chapter If nothing works ...
Does the CS141 supports SNMP v1 queries?
Maybe ... yes or no ...
The CS141 has never or will officially support SNMP queries v1.0. On the other hand it does not mean that it can not if
you wish to do that. The only issue that might prevent you using the CS141 the way you want: Due to the fact this is
officially not supported, there will be no official bug fix if you have problems. Inoffically maybe our developers can do
something if they know somethings not working as it should ...
I have questions that are not explained in the manual.
We always strive to improve our documentation. If you have something that is not or insufficiently explained, please
send us a short message to support@generex.de - We are happy to help you as fast as possible.
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