Troubleshooting
Is the Status LED solid red?
Contact your sevice provider.
Is the Status LED solid yellow?
The WiFi of the Pulse EX is turned
OFF. Please turn the WiFi ON as
described in this installation guide.
Is the Status LED not solid blue ater
automated pairing (WPS)?
Automated pairing (WPS) beween
the Pulse EX and Genexis router
or personal device failed. Please follow
the instructions again to setup the
Pulse EX as a wireless extender
or connecting your personal device
to the wireless nework. It might be
helpful to move the Pulse EX
closer to your Genexis router.
Is the Status LED blinking green for
minutes?
• Router: Pulse EX does not have
a connection with the broadband
nework. Please verify your wired
connection with the broadband
outlet or contact your
sevice provider.
• Wirelesswired extender:
Connection beween the Genexis
router and the Pulse EX is
not stable. Please check the cable
connection with the Genexis router
or move the Pulse EX closer to
the Genexis router.
Is the Status LED blinking yellow?
The Pulse EX is being upgraded
with new soware. Please wait until
the Status LED turns solid green
again.
Return the Pulse EX to factoy
default setings
With the reset buton you can reset
the Pulse EX to its factoy default
setings. You can press this buton
with a small pin or paperclip.
. Press and hold the reset buton
until the Status LED stats fast
blinking green.
. Wait until the Status LED turns
solid green again.
Your Pulse EX is now setup as
a router again with the setings as
printed on the label of
the Pulse EX.