STANDARD BASIC LIMITED WARRANTY
ON RESIDENTIAL ELECTRIC, GAS-FIRED WATER HEATERS AND STORAGE TANKS
(Hereunder referred to as “Unit” or “Equipment”)
GENERAL
The manufacturer warrants that, subject to verification of your warranty
claim within the warranty period described below, the necessary
corrective actions will be taken to either repair or replace the defective
unit or component part subject to the terms and conditions outlined in
this document. Furthermore, any replacement unit or component part
supplied under warranty will carry only the warranty remaining portion,
based on the original unit installation date. However, the warranty is
limited to one (1) replacement unit. If due to some unusual circumstance,
a replacement unit or component part is found to be defective by our
inspection department, another unit or component part will be provided
in order to fulfill the obligation of the original warranty. This warranty
applies only to the original owner that purchased the unit, to the unit
original installation location, and it is not transferable. In order to benefit
from this warranty, the warranty reply card must be completed and sent
back to GIANT within forty-five (45) days of the unit purchase date,
otherwise the warranty will be as follows: SIX (6) years (for a residential
water heater in a family dwelling), FIVE (5) years (for a storage tank in a
family dwelling) and ONE (1) year (for any installation other than a family
dwelling) from the manufacturing date, without exception.
THE INNER TANK
If the warranty card is returned within the applicable time frame and the
inner tank leaks within the shorter of the two following periods: SIX (6)
1
years after the original installation date or NINETY (90)
2
months after
the manufacturing date, whichever comes first, a replacement unit will be
provided to the original unit owner. Use of the equipment for purposes
other than for a family dwelling limits the warranty to ONE (1) year.
Exceptions:
1
: Or FIVE (5) years for storage tanks
2
: Or SEVENTY-EIGHT (78) months for storage tanks
COMPONENT PARTS
If any component part is found to be defective within ONE (1) year from
the original installation date, provided said defective part is an in-house
factory made piece or an original factory approved OEM piece, the
manufacturer will provide a replacement part after the receipt and testing
of such part.
THIS WARRANTY DOES NOT APPLY IN THE FOLLOWING CASES:
1) To defects or malfunctions resulting from failure to properly install,
operate, or maintain the unit in accordance with the Owner’s Manual.
2) If the installation does not comply with CSA Standards, in particular,
but not limited to, the existing CSA-C652 Standard
(Installation of
Electric Storage Tank and Heat Pump Water Heaters for Residential
Use)
, CSA-B149.1
(Natural gas and propane installation code)
as well
as any other existing codes or standards, local regulations CSA-C22.1
(Canadian Electrical Code)
, and good practices.
3) To any damage or failure caused by abuse, fire, floods, freezing, or other
acts of God.
4) To any damage or failure caused by operating the unit without an
approved temperature & pressure-relief valve having been installed.
5) To any damage or failure caused by powering any energy source while
the equipment is empty or partially empty or contains sediment build-
up resulting in dry firing of the heating elements.
6) To any damage or failure caused by connecting the unit to any other
source of energy not approved by GIANT or by operating the
equipment for other use than with potable water without any additives
such as salt, chlorine, or chemicals other than those added for the
purpose of rendering the water fit to drink.
7) To any damage or failure caused by the removal of the anode and/or
by not assuring that there is a working anode in the unit at all times.
‘‘All anodes must be checked at least once every two (2)
years & replaced, if necessary’’. The installation of an anode that
does not comply with the requirements of the existing CSA-C309
Standard
(Performance Requirements for Glass-Lined Storage Tanks
for Household Hot Water Service),
particularly in regards to the
manufacturing, installation, and composition of the replacement anode,
will instantly void the warranty. The same applies, but is not limited to,
the non-compliance of the CSA-C191, CSA-C22.2, and CSA-B149.1
Standards.
8) To any damage or failure caused by the use of the unit with a water
softener if the magnesium anode has not been replaced by an aluminum
anode approved by GIANT, as well as the addition of zinc pellets.
9) To any damage or failure caused by having affixed to the unit any
non-factory made or factory approved replacement part(s), such as
elements, controls, dip-tubes, anode, induced-current anode, relief
valves, etc.
10) To any damage caused by not having the unit installed adjacent to a free-
flowing drain or in a pan or basin connected to such free-flowing drain.
11) For all equipment operated at water temperatures exceeding the
maximum operating setting of the thermostat and/or the high limit
control, at a pressure exceeding the one listed on the rating plate, for
equipment subject to a water-hammer effect that reverses the bottom
of the tank, units that are installed in a closed-looped system without
any adequate expansion tank
3
being installed as well as equipment
installed in a system equipped with a backflow preventer, a pressure-
reducing valve, or any other device, such as a check valve, without an
adequate expansion tank
3
being installed.
3
: Or any other method accepted by the competent authority.
12) To any unit drained for wintering purposes.
13) To any performance issue caused by the poor selection of equipment,
power supply, wiring, or fuse / breaker.
14) To any unit from which the rating plate has been removed or altered.
15) To any break or damage caused by a water-hammer effect coming
from, but not limited to, a quick-closing valve, a solenoid valve, or
any other valves without an adequate pre-fabricated expansion tank
being installed in compliance with existing codes, standards, and good
practices.
16) To any issue caused by the installation of water connections not
compatible with the equipment inlet and outlet ‘‘NPT’’ connections.
17) To any unit installed outside of Canada or the United States.
SERVICE LABOUR RESPONSIBILITY
This warranty does not cover any labour expense for diagnostic, service,
removal, or re-installation of a replacement unit. All such expenses are the
responsibility of the unit owner.
SHIPPING COSTS
If a unit or component part is deemed to be replaced, the manufacturer
will pay the transportation costs to ship said replacement unit or part to
a convenient authorized distributor or retailer of our choice. The unit
owner must pay for any local cartage including the cost of returning the
replaced unit or component part to the authorized distributor or retailer.
CLAIM PROCEDURE
Any claim covered by the warranty must be made to GIANT within a
maximum of thirty (30) days from the date the defect is first discovered.
Failure to provide a written notice for such defect to the manufacturer
within the allocated time frame will void the warranty. Any claim for
warranty service should be made with your contractor, wholesaler, or
retailer from whom the unit was purchased. In turn, said contractor,
wholesaler, or retailer will contact the manufacturer. If this procedure
cannot be followed, please contact a local contractor, wholesaler, or
retailer distributing our products. For further warranty information,
please call our customer service department at (514) 645-8893 or
1-800-363-9354, option 1. In order to answer your call promptly, prior
to calling the factory, please make sure to have handy the unit model
and serial number that is found on the rating plate, on the side of the
unit. Proof of purchase showing the date and name of the business from
whom the unit was purchased is mandatory if the manufacturing date goes
beyond the warranty period offered by the manufacturer.
If an exact replacement unit is unavailable for whatever reason such as,
but not limited to, changes in government standards, the manufacturer
agrees to provide a unit or component part with comparable features.
If government regulations or industry standards require the replacement
unit or component part to have features not found on the defective unit
or component part, the unit owner will be charged the difference in price
associated with these required features. If such owner pays the difference
in price for these required features, they will benefit from a complete new
Standard Basic Limited Warranty for the replacement unit.
MISCELLANEOUS
No one is authorized to modify any conditions of this actual warranty.
The manufacturer will not honour any other warranty of any kind other
than what is offered. No claims for incidental or consequential damage
(including damage from leakage) will be accepted. If the warranty card is not
returned to us, a proof of purchase showing the name, date, and location
of the original point of purchase is mandatory to process any warranty
claim. Failure to provide such documentation will result in the lesser of
the warranty periods being offered, as stated in the ‘‘GENERAL’’ section.
In order to avoid any confusion and/or disputes, we suggest that
the warranty card be completed and returned to us no later than
forty-five (45) days after installation.
EXTENDED WARRANTY
For information concerning options for additional warranties on our
residential electric, gas-fired water heaters and storage tanks, contact your
local licensed plumber, an authorized retailer, or GIANT.
© 2017 Giant Factories Inc. 40, Lesage Avenue, Montréal-East (Québec), Canada H1B 5H3 54000083 GI-PM019En-1017
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