Check power or use a different
outlet
Damaged or defective charger
Charger light flashing
green but, battery not
charging
Check connections between
charger, charging socket and battery
Charging light stays
orange and doesn’t
change to green
Charging light turns
from orange to green
immediately
Battery connection reversed
Short circuit in output plug
Temperature too low for operation
Use during warmer weather
Damaged or defective charger
The tips above are a basic guide. Do not attempt to repair the scooter without proper
knowledge/skill. Please contact our technical support for help with any scooter issues and
possible solutions or seek the expertise of a local technician experienced in scooter repair.
When purchased directly from GIO Electric:
The limited warranty as contained herein is exclusive and in lieu of all other warranties
expressed or implied. There are no warranties that extend beyond the description in this
limited warranty. GIO Electric guarantees this product, including charger, motor, controller, to
be free of manufacturing defects for a period of 12 months. All warranty periods commence
from the date of shipment.
This limited warranty does not cover normal wear and tear items/parts. (tires, brake pads,
cables, etc) It does not cover the product issues due to misuse, neglect, or accident. Nor any
damage, failure, or loss caused by improper assembly, set up, storage, maintenance, or
improper servicing.
For any request regarding warranty, spare parts or replacement devices do not hesitate to
contact us by phone or e-mail. Have your order number ready before contacting us.
When purchased from an Authorized GIO Dealer, please refer to dealers warranty
conditions and contact them directly.
E-Mail: support@gioelectric.zendesk.com
Tel: 1-855-907-4211
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