Giraffe AW50 - User Manual

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Summary

Start To Install

Choose a place

Select a suitable location for mounting the hose reel, considering water source and surface stability.

How To

Lock; Extend the hose

Instructions on how to extend the hose to a desired length and lock it in place.

Retract; Shorten the hose

Steps to unlock and retract the hose, including tips for gentle retraction.

Recommended usage

Guidelines for proper hose retraction and usage to prevent damage.

Remove the hose reel from bracket

Procedure for safely removing the hose reel from its mounting bracket.

Problem Guide

The bracket fell off the wall

Addresses issues where the mounting bracket detaches from the wall.

The hose will not retract to its full length

Troubleshooting steps for when the hose fails to retract completely.

The hose cannot be retracted or extended

Solutions for a jammed hose that cannot be retracted or extended.

Leakage near the connection point of the leader hose

Guidance on fixing leaks at the hose-to-reel connection.

The hose is hard to pull

Explains potential causes and solutions for difficulty in pulling the hose.

Maintenance

Hose kinks

Tips to prevent and resolve hose kinking issues.

Low water pressure

Steps to diagnose and address low water pressure problems.

Bracket cracking

Information on what to do if the mounting bracket shows signs of cracking.

High-Speed Retraction Warning

Warning against allowing the hose to retract at high speed unassisted.

Do Not Open Hose Reel Casing

Caution against disassembling the hose reel due to warranty voiding and danger.

Warranty

Usage Precautions

Important warnings regarding faucet usage, hose disassembly, and environmental exposure.

Cleaning and Maintenance

Guidelines for cleaning the hose and reel, and warnings against chemical use or immersion.

Warranty Details and Coverage

Warranty Coverage Period

Details the 24-month warranty from the purchase date, excluding second-hand products.

Warranty Process

Outlines the steps buyers must follow for warranty claims, including proof and documentation.

Valid Proof of Purchase

Specifies what constitutes acceptable proof of purchase for warranty claims.

Not Covered Under Warranty

Lists exclusions from warranty coverage, such as unauthorized purchases and misuse.

This document describes the Giraffe Tools Retractable Hose Reel, Model AW50, a product designed for convenient and efficient watering tasks. The hose reel features a 155ft reinforced hose for enhanced strength and durability, along with a multi-function hose nozzle, making it suitable for various outdoor watering needs.

Function Description

The Giraffe Tools Retractable Hose Reel is an automated system for managing a garden hose. Its primary function is to store, extend, and retract the hose with ease, eliminating the manual effort of coiling and uncoiling a traditional hose. The reel is designed to be mounted on a wall or post, allowing for a fixed and accessible water source. The retractable mechanism ensures that the hose is neatly stored when not in use, preventing kinks, tangles, and tripping hazards. The included multi-function nozzle provides different spray patterns for various applications, from gentle watering to powerful cleaning.

Usage Features

The hose reel offers several user-friendly features to enhance the watering experience:

Effortless Extension and Retraction: To extend the hose, simply pull it to the desired length. The hose will lock automatically at that point. To extend it further, pull it once more and stop at the new desired length. For retraction, a small tug on the hose will unlock it, allowing it to retract automatically back into the reel. The self-segmenting mechanism ensures the hose weaves neatly into the reel, preventing kinks and tangles during retraction.
Locking Mechanism: The hose can be locked at any desired length during the pulling-out process, providing flexibility and control over the working area. This feature is particularly useful when working in a specific spot for an extended period.
Multi-Function Nozzle: The included 9-mode nozzle allows users to select from various spray patterns, catering to different watering tasks such as gentle plant irrigation, powerful cleaning, or filling buckets.
Detachable Leader Hose: The 5ft detachable leader hose connects the reel to the water source, offering flexibility in placement and easy connection/disconnection.
Swivel Mount: The hose reel can swivel on its wall or post mount, allowing for a wider range of motion and easier access to different areas without having to reposition the entire unit.
Installation Flexibility: The reel can be mounted on a solid wall or a sturdy wooden post (at least 4x6 inches), providing options based on the user's outdoor setup.
"STOP" Indication Sticker: A "STOP" indication sticker is placed 3.28 feet before the maximum hose length. This serves as a visual warning to prevent users from pulling the hose past its limit, which could damage the retraction mechanism.
Pressure Release: Before retracting the hose, it is recommended to turn off the faucet and squeeze the nozzle trigger to release any additional pressure. This practice helps to maintain the longevity of the hose and the reel's internal components.

Maintenance Features

Proper maintenance is crucial for extending the life and ensuring the optimal performance of the retractable hose reel. The manual outlines several key maintenance practices:

Gentle Retraction: Always retract the hose gently and at a steady pace. Allowing the hose to retract at high speed unassisted can damage the hose reel and the nozzle. Walking backward with the hose in hand during retraction helps guide it smoothly into the reel.
Hose Cleaning: Regularly wipe the hose with a damp cloth to keep it clean. This prevents dust and sand from being pulled into the reel, which could potentially damage the lock and shrink-back mechanism.
Avoid Chemical Use: Do not use any chemicals or harsh substances like dialysis, petroleum solvents, or lactic acid on the hose, as these can cause damage to the material.
No Immersion in Water: The hose reel should not be immersed in water for cleaning. The housing can be easily wiped with a damp cloth. The outer shell is treated with UV stabilization, contributing to its durability.
Winter Care: In cold environments, especially during winter, it's important to be aware that the plastic cover might become brittle, and water left in the hose could freeze and crack it. It is advisable to drain the hose and store the reel in a protected area during freezing temperatures.
Preventing Kinks: To prevent hose kinks, ensure the hose reel is installed at the correct height. A hose installed too low may rub against the opening, leading to kinks. Also, avoid leaving the water hose extended outside the reel for long periods, as it could be pressed by heavy objects.
Addressing Low Water Pressure: If low water pressure is experienced, first remove the nozzle to check if it's the cause. Then, fully extend the hose to check for kinks and open the faucet completely to ensure full water flow. Connecting the nozzle end of the hose to the faucet to allow water to flow in the opposite direction can help clear any blockages.
Troubleshooting Jams: If the hose becomes jammed and cannot be retracted or extended, pull the hose firmly until it is fully extended. This often frees the jam, allowing for normal retraction.
Bracket Integrity: Regularly check that the mounting bracket is securely installed on the wall or post. If bracket cracking occurs, contact customer service.
No Disassembly: Users are explicitly warned not to open the hose reel casing themselves. Unscrewing the case will void the warranty, and the internal spring mechanism is under tension, posing a danger if released. For any internal issues, contact customer service.

The Giraffe Tools Retractable Hose Reel is designed for convenience and durability, with clear guidelines for installation, use, and maintenance to ensure a long and effective lifespan.