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Desk/5000
Global Payments Desk/5000 Quick Reference Guide
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Payments
Countertop
–
Desk/5000
Quick Ref
erence Guide
September
201
8
2
Table of Contents
Default Chapter
2
Table of Contents
2
1 Introduction
5
2 General Tips
5
3 Basic Terminal Operations
6
Before You Begin
6
Unpacking the Box
6
Terminal ON/OFF
6
Terminal Physical Keyboard
7
Virtual Keypad
8
Numeric Data Entry
8
Alphanumeric Data Entry
9
Access Administrator Menu
9
User Access Management
9
Password Hierarchy
10
Administrator ID & Password
10
Manager/Supervisor/Clerk ID & Passwords
11
Set up Your Manager/Supervisor ID and Passwords
11
Clerk ID & Password
12
To Set up or Change the Clerk Password
12
4 Changing the Terminal Language
13
5 Accepting Payment Cards
13
To Conduct a Contactless Transaction
13
To Conduct an EMV Chip Card Transaction
14
To Conduct a Magnetic Stripe Transaction
14
6 Sale (Credit or Debit) Transactions
15
7 Auth Only (Credit)
16
8 Void (Credit or Debit)
17
9 Pre-Auth and Completion (Optional)
18
Pre-Auth - Authorize the Amount
18
Completion - Complete the Transaction for the Final Amount
19
10 Return
20
11 Performing a Settlement (Closing the Terminal)
21
12 Reprint
22
13 Demo Mode
22
14 Batch Menu
23
View Batch History
23
Delete Batch
24
15 Terminal Security
24
Use Passwords for Protection
24
Admin Menu Password Protection
24
Reports Menu Password Protection
25
Transaction Password Protection
26
Terminal Security
28
16 Reports
28
17 Key Beep and Backlight
29
To Change Backlight Setting
29
To Change Brightness Setting
29
18 Installation Procedure
30
Countertop - Desk/5000 Connection to Power
30
Countertop - Desk/5000 Connection to Phone Line
30
Countertop - Desk/5000 Connection to Ethernet
31
Attaching the Privacy Shield (Optional)
31
19 Replacing the Paper Roll
31
20 Semi-Integrated Configuration with ECR (Optional)
33
21 Troubleshooting
34
Receipt Paper Is Jammed
34
Card Reader Does Not Work Properly (Cards Are Not Read)
35
Terminal Does Not Work Properly
35
Receipt Is Blank
35
22 Auto Download (IP Terminal Only)
36
23 Cleaning
36
24 Terminal Specifications
37
25 Service and Support
39
Returning a Terminal for Service
39
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Quick Start Guide
2 pages
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Global Payments Desk/5000 Specifications
General
Brand
Global Payments
Model
Desk/5000
Category
Payment Terminal
Language
English
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