Support Online
Go to https://glowforge.com/support to find information, troubleshooting, and guidance any time
of day or night.
Support by Email
We are here for you! Email support@glowforge.com with your questions, challenges, feedback,
and even your stories of perfect prints. Our goal is to reply within hours on weekdays, and always
within three days.
We provide the best support when we fully understand what you’re facing. Please send:
● What happened, and what you expected to happen
● A description of the steps you took
● The date and time of the issue
● The materials you were using
● At least one photo that shows your Glowforge Air Filter, exhaust hose, and Glowforge so we
can see how they’re connected
● Additional photos or information that may help us understand the problem
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