Operating Environment
To prolong the life of your Glowforge unit and to reduce the risk of fire or mechanical failure, do not put
the Glowforge unit where it could experience:
● Extreme temperature or humidity
○ Temperatures below 40 degrees Fahrenheit (5 Celsius) or over 120 degrees Fahrenheit
(48 Celsius)
○ Extreme humidity conditions (below 10% or more than 75%)
○ If venting outdoors, ensure that changing conditions do not cause extreme temperatures
or humidity to enter the Glowforge unit through the exhaust hose. Disconnect the hose
from the outside air when the Glowforge is not in use.
● Direct sunlight
● Rain, moisture, or liquids
● Excessive hair, dust, or small particles
● Loose materials such as paper or a tablecloth that could be sucked into the air intake on the
bottom of the Glowforge
Print when the ambient temperature is within the following ranges. Printing outside these ranges may
cause your print to pause periodically or fail to complete.
● Basic and Plus: Between 60 degrees Fahrenheit (16 Celsius) and 75 degrees Fahrenheit (24
Celsius)
● Pro: Between 60 degrees Fahrenheit (16 Celsius) and 81 degrees Fahrenheit (27 Celsius)
Stop Using Your Glowforge Unit If….
If any of the following occur, immediately turn off the power switch, unplug the unit, and contact
support@glowforge.com . Do not use your Glowforge unit again until the issue has been addressed
by support.
● The default settings for a piece of Proofgrade™ material do not cut through the material even
after cleaning the lens and windows
● There is a fire in the unit which persists after the laser turns off
● The head stops moving but the laser is on
● The unit’s button turns any color other than white, yellow, or teal
● You see any damage or discoloration to the case
● There are any cracks or chips in the glass tube or lid
● You see any moisture present inside the Glowforge unit
● You see any damage to the interior components of the Glowforge unit
● You notice unusual light coming from the unit that was not occurring previously.
Copyright Glowforge, Inc. 2020 9
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