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Contacting Glyph
Please use the following contact information to contact Glyph and its distributors.
Glyph USA offers phone support Monday through Friday, 8:00 am to 5:00 PM Eastern Time.
Note: DO NOT ship any return goods to the mailing addresses below unless you have a valid
RMA number. All goods will be refused delivery unless a valid RMA number is displayed on the
outside of the package.
United States of America
Glyph Technologies
3736 Kellogg Rd.
Cortland, NY 13045
USA
Phone: +1 607-275-0345, 1(800) 335-0345
Fax: +1 607-275-9464
www.glyphtech.com
Sales Contact:
sales@glyphtech.com
Technical Support:
tech@glyphtech.com
Unpacking Your Blackbox PRO RAID
Your Glyph Blackbox PRO RAID and accessories are packaged in a sturdy shipping container.
Please inspect the container for evidence of shipping damage and mishandling. If the container
is damaged, file a report with the carrier or dealer immediately. Do not attempt to unpack and
operate your Blackbox PRO RAID until the carrier or dealer confirms the damage. If the
container is in good condition, proceed with unpacking Blackbox PRO RAID. Verify that all the
items described in the next section are present and in good condition. If any of the items you
expect to find in your container are missing or damaged, contact the dealer before proceeding
any further. In any case, do keep the shipping container and all packing materials in a safe place.
The Blackbox PRO RAID package includes:
Blackbox PRO RAID Enclosure with 2 Drives
USB-C to USB-C Cable
USB-C to USB-A Cable
Rugged removable cover
External Power Supply
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