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Warranty Information
3 Year Hardware Warranty
2 Year Free Basic Data Recovery Attempt (we cannot guarantee our data recovery attempts will
be successful)
1 Year Advance Replacement within 48 Continental U.S. States only (if Technical Support cannot
resolve your issue via phone).
Your purchase of Blackbox PRO RAID from an authorized Glyph reseller includes a
comprehensive three-year warranty.
Glyph warrants that your Blackbox PRO RAID is free from material and mechanical defects.
Proof of purchase may be required to receive warranty service. If you are unable to provide a
valid proof of purchase, the warranty period will be calculated based on the manufacture date
derived from the enclosure serial number.
What is not covered?
The Blackbox PRO RAID warranty does not cover damage or accidental damage caused by
misuse, modification, alteration, tampering, an unsuitable operating environment, improper
care, or failure caused by another product for which Glyph is not responsible.
What is the warranty procedure?
1. Contact Glyph Technical Service (see below) and obtain an RMA (Return Merchandise
Authorization) number.
2. Carefully pack and ship your Blackbox PRO RAID to the address provided by the Glyph
service representative. There is no need to include cables of any kind, just the Blackbox PRO
RAID unit. Be sure the box is clearly labeled in several places with your RMA number.
Warranty & Technical Support
If at any time you have questions regarding the Blackbox PRO RAID, please contact us using
one of these methods:
Phone support:
855.335.0345 (toll-free U.S. only)
607.275.0345 (international or local)
Email:
tech@glyphtech.com
Web:
www.glyphtech.com/support
Contact Us
NOTE: Before contacting Glyph support, we recommend you gather the following information
about your configuration:
• Blackbox PRO RAID serial number (located on the bottom of your Blackbox PRO RAID)
• Operating System (Windows 11, or Mac Ventura 13.2.1, etc.)
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