GM Ultium PowerUP - Troubleshooting; Software Issues; Mobile App Issues

R 22MAR23
PART No.
SHEET
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Date Revision Auth DR
Title
Ultium PowerUP Charge Station
User Manual
13DEC22 Fourth Re l SAR
PART No.
SHEET
MB
22MAR23
Fifth Re l
SAR
MB
84922762
29NOV22
Third Re l
SAR
AH
18
EN
7. TROUBLESHOOTING
7.1 SOFTWARE
• Before updating the Ultium PowerUP Charge Station software, make sure there is a stable internet connection via Wi-
Fi
• IMPORTANT NOTE: If the internet connection is not stable, the software update process may take longer than
expected
• Software update status can be viewed on the App and by the flashing indicators shown below
7.2 MOBILE APP
• If there is a power interruption, the Mobile App will show that the Ultium PowerUP Charge Station has stopped the
charging session due to an error
• If charging an EV with the Ultium PowerUP Charge Station and there is a power failure, the charging session will stop
When the power is restored, the charging session can continue
• Power failures will not affect the Mobile App Charging Schedule
• The App will display information related to errors and suggested actions
• When using the Mobile App, make sure Bluetooth
®
is activated on the smart mobile device and that it is within
Bluetooth
®
range of the unit