Customer Assistance and Information ....... 518
Customer Satisfaction Procedure ............... 518
Online Owner Center ................................. 521
Customer Assistance for Text Telephone
(TTY) Users ........................................... 522
Customer Assistance Offices ..................... 522
GM Mobility Reimbursement Program ........ 523
Roadside Assistance Program ................... 524
Courtesy Transportation ............................. 527
Collision Damage Repair ........................... 530
Reporting Safety Defects ............................ 533
Reporting Safety Defects to the
United States Government ..................... 533
Reporting Safety Defects to the
Canadian Government ............................ 534
Reporting Safety Defects to
General Motors ...................................... 534
Service Publications Ordering
Information ............................................. 535
Vehicle Data Recording and Privacy ......... 536
Event Data Recorders ............................... 537
OnStar ...................................................... 538
Navigation System ..................................... 538
Radio Frequency Identiļ¬cation (RFID) ........ 538
Section 7 Customer Assistance Information
517
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