GMC Cadillac CT5 2021 - Information; Default Chapter; Procedure

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-14584312) -
2021 - crc - 7/7/20
400 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 400
Customer Assistance Offices . . . . 402
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 402
Online Owner Center . . . . . . . . . . . . . 403
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 403
Roadside Ser vice . . . . . . . . . . . . . . . . . 404
Scheduling Ser vice
Appointments . . . . . . . . . . . . . . . . . . . 405
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 406
Collision Damage Repair . . . . . . . . . 407
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 409
Radio Frequency Statement . . . . . 409
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 410
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 410
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 410
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 411
Event Data Recorders . . . . . . . . . . . . 411
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Infotainment System . . . . . . . . . . . . . 412
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or ser vice departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without