GMC XT5 2023 - Customer Information; Procedure; Reporting Safety Defects

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Customer Information 441
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 441
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 443
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 444
Customer Assistance for
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 444
Online Account . . . . . . . . . . . . . 445
GM Mobility
Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 445
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 446
Scheduling Service
Appointments . . . . . . . . . . . . . 448
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 448
Collision Damage
Repair . . . . . . . . . . . . . . . . . . . . . . . 449
Publication Ordering
Information . . . . . . . . . . . . . . . . 452
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 452
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government . . . . . . . . . . . . . . . 453
Reporting Safety Defects
to the Canadian
Government . . . . . . . . . . . . . . . 453
Reporting Safety Defects
to General Motors . . . . . . . 454
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy . . . . . . . . . . . . . . . . 454
Cybersecurity . . . . . . . . . . . . . . 454
Event Data Recorders . . . 455
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 456
Infotainment System . . . . . 456
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,