If maintenance service is needed, you can directly contact the product distributor or authorized
service institutions. You can also contact the Godox after-sale service call and we will offer you
service. When applying for maintenance service, you should provide valid warranty card. If you
cannot provide valid warranty card, we may offer you maintenance service once confirmed that the
product or accessory is involved in the maintenance scope, but that shall not be considered as our
obligation.
The guarantee and service offered by this document are not applicable in the following cases: ①
The product or accessory has expired its warranty period; ② Breakage or damage caused by
inappropriate usage, maintenance or preservation, such as improper packing, improper usage,
improper plugging in/out external equipment, falling off or squeezing by external force,
contacting or exposing to the improper temperature, solvent, acid, base, flooding and damp
environments, etc; ③ Breakage or damage caused by non-authorized institution or staff in the
process of installation, maintenance, alternation, addition and detachment; ④ The original
identifying information of product or accessory is modified, alternated, or removed; ⑤ No valid
warranty card; ⑥ Breakage or damage caused by using illegally authorized, nonstandard or
non-public released software; ⑦ Breakage or damage caused by force majeure or accident; ⑧
Breakage or damage that could not be attributed to the product itself. Once met these situations
above, you should seek solutions from the related responsible parties and Godox assumes no
responsibility. The damage caused by parts, accessories and software that beyond the warranty
period or scope is not included in our maintenance scope. The normal discoloration, abrasion and
consumption are not the breakage within the maintenance scope.
The warranty period and service types of products are implemented according to the following
Product Maintenance Information:
Electrical parts e.g.battery
charger, etc.
Flash tube, power cord, sync
cable,modeling lamp,lamp body, lamp
cover,lockingdevice, package, etc.
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