GoodMeasure Integrator Installation Guide v3.1 www.goodmeasure.net Page 8
Step 11: Not working? – Troubleshooting
If Status LED doesn’t follow the proper sequence (Step 3) or “Gateway unavailable”
• If permanent WiFi isn’t yet setup, verify that the hotspot device is working
o Check hotspot device has mobile data enabled and there is a positive data balance
o Check SSID and Password settings of hotspot device are correct (see Step 1)
o Check Integrator and hotspot device are not too close or too far from each other
(greater than 1m and less than 10m)
• Verify the permanent local WiFi access point
o Check that other devices, such as a cell phone, are able to connect to the Internet
through the local WiFi access point
o Check that the local WiFi SSID and Password settings have been correctly entered
into the Integrator as per Step 7.
o Check that the WiFi signal level is in the range of -30 to -80dB (use the ‘Network’
tab in GoodMeasure from Step 7 to view signal strength)
• Verify building WiFi settings
o Check with the site owner that no restrictions or limitations have been applied to the
site’s WiFi access
If GoodMeasure is unable to read data from the EDMI meter…
• Check Step 8 that the device has correct meter details:
Port=port2, Baud rate=9600, framing=8n1, User ID and password correct,
Serial=meter serial number.
If GoodMeasure is unable to read attached MODBUS RS485 devices…
• Check that the interface cable is inserted into Integrator RJ12 socket
• Check device connections use the correct polarity e.g. that the orange and white/red
and green Modbus cable supplied is installed the right way around at the meter.
• Check that:
o The correct device address is selected in Step 8 (starting with the default ‘1’ then
changed to another address)
o There are no other devices with the same address
o Settings are compatible between the Integrator and devices including: baud rates,
framing, and addresses
End
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