Functionality
With this feature, phone downloads the voicemail into a .wav file and stores it on the phone for the
user. Users don’t have to dial feature codes and go to the BroadSoft server to listen to their voice
mails. Also, users can pause/resume their voicemail message at any time they want.
Note: Currently this feature works with Broadsoft server.
Shared Call Appearance (SCA)
The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 phone supports shared call appearance by
Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides
status monitoring (idle, active, progressing, hold) of the shared line. When there is, an incoming call
designated for the SCA group, all the members of the group will be notified of an incoming call and will
be able to answer the call from the phone with the SCA extension registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes
the line and places an outgoing call, and all the users of this group will not be able to seize the line until
the line goes back to an idle state or when the call is placed on hold (except for when multiple call
appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a
member of the group places the call on public hold, the other users of the SCA group will be notified of
this by the red-flashing button and they will be able to resume the call from their phone by pressing the
line button. However, if this call is placed on private-hold, no other member of the SCA group will be
able to resume that call.
To enable shared call appearance, the user would need to register the shared line account on the
phone. In addition, they would need to navigate to “Settings”?”Programmable Keys” on the web UI and
set the line key mode as “Shared Line”. If the user requires more shared call appearances, the user
can configure multiple line buttons to be “shared line” buttons associated with the account.
Call Forwarding Rules Enhancement
Users can access their call forwarding from the phone without erasing the configured numbers.
On the phone, you can access through “Menu?phone?Call Features?Account X” When
disabled the LCD screen will look like the following figure.
GRANDSTREAM NETWORKS
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