GRE swim & fun HPGIC - User Manual

Questions and Answers

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Dennis WallaceAug 17, 2025
Why is my GRE swim & fun HPGIC working but the water temperature not increasing?
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  isaacconwayAug 17, 2025
  If your GRE Heat Pump is working but the water temperature isn't increasing, several factors could be at play. First, ensure the operating mode is set to 'BOOST' and manually set the filtration to 24/24 until the temperature rises. Check that the automatic filling valve isn't stuck in the open position, as this can continuously introduce cold water. Consider installing a heat-insulated cover to minimize heat loss. A dirty evaporator can also hinder performance, so clean it. Finally, verify that the heat pump is appropriately sized for your pool and its environment.
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lauradownsAug 19, 2025
What to do if my GRE Heat Pump trips the circuit breaker?
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  Randy KelleyAug 20, 2025
  If your GRE Heat Pump trips the circuit breaker, it could be due to a couple of reasons. First, check that the circuit breaker is correctly sized and that the cable section used is appropriate. If the supply voltage is too low, you should contact your electricity supplier.
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Kimberly ClarkAug 22, 2025
Why does the fan run, but the compressor stops on my GRE Heat Pump?
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  jstevensAug 22, 2025
  If your GRE Heat Pump's fan is running but the compressor stops intermittently without an error message, it could be due to low outdoor temperatures, which cause the appliance to perform defrost cycles. Alternatively, the evaporator might be clogged with dirt. Clean the evaporator to restore its performance.
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Dr. Laura SilvaAug 25, 2025
What to do if my GRE Heat Pump is not working?
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  Alex PayneAug 26, 2025
  If your GRE Heat Pump isn't working, start by checking the supply voltage and the F1 fuse. Also, ensure that water is circulating correctly within the appliance. A zero or insufficient water flow rate can also prevent the appliance from functioning; verify proper water circulation.
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Kristi GutierrezAug 27, 2025
What to do if my GRE swim & fun HPGIC is discharging water?
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  yharrisAug 27, 2025
  If your GRE Heat Pump is discharging water, it indicates a water leak within the appliance. Shut down the appliance and run the filter pump to circulate water. If water continues to flow through the condensate drainage lines, contact your retailer.
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Tracey McbrideAug 30, 2025
Why is the evaporator iced over on my GRE swim & fun HPGIC?
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  Scott SmithAug 30, 2025
  If your GRE Heat Pump's evaporator is iced over, it could be due to a low outdoor temperature (below -7°C). In this case, the appliance will soon switch to its defrost cycle to melt the ice. If the appliance cannot defrost its evaporator, it will stop itself.
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Danielle RushSep 1, 2025
Why doesn't my GRE Heat Pump start heating immediately?
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  Jaime CollierSep 1, 2025
  If your GRE Heat Pump does not start heating straight away, ensure that the water is circulating correctly in the appliance and that the hydraulic connections are correct. Also, verify that the water flow rate is sufficient. The appliance will stop when the outdoor temperature falls below -7 °C.
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Heather HallSep 4, 2025
What to do if my GRE swim & fun HPGIC Heat Pump is smoking?
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  Jessica DawsonSep 4, 2025
  If your GRE Heat Pump is 'smoking,' immediately switch off and disconnect the appliance and contact your retailer, as this is not normal operation.
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Oscar MarshallSep 6, 2025
Why does my GRE swim & fun HPGIC trip the circuit breaker?
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  John KelleySep 6, 2025
  If your appliance is tripping the circuit breaker, verify that the circuit breaker is correctly dimensioned and that the cable section used is correct. The supply voltage may also be too low, in which case you should contact your electricity supplier.
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Angela ArnoldSep 9, 2025
Why is my GRE Heat Pump 'smoking'?
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  Vanessa McdonaldSep 9, 2025
  The appliance may appear to be 'smoking' when it is in a defrost cycle, during which water is converted to gas. However, if the appliance is not in its defrost cycle, this is not normal. Turn off and disconnect the appliance immediately.