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2 Troubleshooting
Warning!
a. In the event of abnormal conditions (like, stinky smell), please shut off the main power supply
immediately and then contact the GREE appointed service center; otherwise the continuous abnormal running
would damage the air conditioning unit and also would cause electric shock or fire hazard etc.
b. Do not repair the air conditioner personally but instead contact the professionally skilled personnel at the
GREE appointed service center, as the incorrect repair would cause electric shock or fire hazard etc.
2.1 Check before Contacting Maintenance Serviceman
Please check the following items before contacting the maintenance serviceman.
Conditions Causes Corrective actions
Broken fuse or breaker is off Replace the damaged fuse or close the breaker
Power off Restart the unit after power supply resumes
Power supply plug is loose Plug the power supply properly
The batteries voltage of the remote controller
is insufficient
Replace with new batteries
The unit does not
run at all
Remote controller is out of the control scope The distance shall be within 8m
The unit stops soon
after it starts
Air inlet or outlet of indoor unit or outdoor
unit is blocked
Remove the obstacles
Air inlet or outlet of indoor unit or outdoor
unit is blocked
Remove the obstacles
Temperature setting is improper
Adjust the setting of remote controller or wire
controller
Air speed is set too low
Adjust the setting of remote controller or wire
controller
Improper airflow direction
Adjust the setting of remote controller or wire
controller
Door or window is open Close the door or window
Under direct sunshine Hang curtain or blinders over the window
Too many people in the room
Too many heat sources indoors Reduce the heat sources
Cooling or heating
is abnormal
The filter screen is dirt or blocked Clean the filter screen
Note:
If the air conditioner still runs abnormally after the above check and handling, please contact the local
appointed service center and also give a description of the error occurred as well as the model of the unit.
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