9
TROUBLESHOOTING
Issue Cause Solution
Error Code: E1 The upper plate
temperature sensor
open circuit.
Contact Customer Service.
Error Code: E2 The upper plate
temperature sensor
short circuit.
Contact Customer Service.
Error Code: E3 The lower plate
temperature sensor
open circuit.
Turn the unit off and wait for it to be cooled, then try again. If this error continues,
contact Customer Service.
Error Code: E4 The lower plate
temperature sensor
short circuit.
Contact Customer Service.
Unit does not
turn on
An issue with the
power plug.
Check whether the power plug is connected to a functional, grounded electrical
outlet.
Unit does not
turn on
Not cleaning unit after
each use.
Make sure to clean the unit after each use and directly remove the Cooking Plates for
cleaning. Oil can drip inside the unit causing malfunctions.
Unit turns on,
but the plate(s)
does not heat up
Plate(s) not inserted
correctly.
Turn the unit off and wait for it to cool. Remove and re-insert the plate(s) into proper
position.
LED illuminates
with OFF
Didn't select a cooking
function.
The LED will illuminate with OFF, just to show there is power to the Grill & Griddle,
but no cooking function is selected yet. You need to put your Grill & Griddle in the
preferred cooking position and use the temperature control to choose your cooking
temperature.
Outside of unit is
hot during use
This is normal,
especially after
extended use.
Do not touch the outside of the unit, burns may result. Instead, use handles only when
the unit is operating.
Unable to lay
unit to flat
position
When opening the cover to the flat position, hold onto the handle until the grill
touches the countertop.
Unable to
adjust the Grill
& Griddle as a
panini press
Not opening the
cover to open position
before using the Grill
& Griddle as a contact
griddle or a panini
press.
To adjust the Grill & Griddle into the open position, lift the handle until you feel it
move to a steady position. The top plate/cover will stay in an upright position until
you lower the handle for cooking. When you lower the handle for cooking, the hinge
will self-release to allow the top plate/cover to lie flat on your food and ensure total
contact and even cooking.
Difficulties
inserting plates
Grill & Griddle needs
to be in the flat
position.
Find the metal holding brackets at the center of the housing. Tilt the back end of the
plate and line up the cutouts with the metal brackets. Slide the plate beneath the
brackets and push down on the front end of the plate. You should hear it snap into
place. Turn the Grill & Griddle 180° and install the matching plate into the upper
housing the same way.
Difficulties
removing plates
Grill & Griddle needs
to be in the flat
position.
Find the plate release buttons on one side. Press one button firmly and the cooking
plate will pop up from the base. Grab the cooking plate with both hands, slide it from
under the metal brackets and lift from the base. Press on the other button to release
the other cooking plate the same way.
Using the Grill
& Griddle in the
flat position, but
don't need the
entire surface
If you wish to use the Grill & Griddle in the flat position but you do not need the entire
surface, it is recommended that you use the bottom plate.
Do I need to
use the default
time and
temperature?
No. Turn the dial to adjust your temperature. To adjust your countdown timer, push the
dial in, and turn the dial to select the number of minutes.
What oils
can I use?
Oils with high smoke points, like canola oil and grapeseed oils, are best. If you use
Extra Virgin Olive Oil, cook on moderate heat settings to prevent it from burning onto
your cooking surface.
Can I use
spray oils?
Avoid all oils in spray form as they may damage the nonstick coating
of your cooking surface.
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