How to troubleshoot Greenwood Furnace that fails to power on?
If your Greenwood Furnace fails to power on, first, make sure the circuit is powered by checking the electrical panel circuit breaker and the surge protector. Also, ensure all power cords are securely connected. If the issue persists, check the Frontier CX power receptacle fuse; if it's blown, replace it according to the diagram for fuse replacement.
Why is my Greenwood Furnace smoking?
Your Greenwood Furnace might be smoking due to several reasons. If you have low heat demand, reduce the amount of fuel on reloads, especially during periods of low demand. Another cause might be high refractory temperature, so let the load burn down further before refueling or mix in less seasoned wood with your fuel charge. The smoking can also be caused by green or wet wood, so make sure to use seasoned wood.
What to do if smoke is coming out of the firebox door of my Greenwood Furnace?
If smoke is coming out of the firebox door of your Greenwood Furnace, ensure you press the 'Smoke Guard' button before opening the firebox door. Also, do not open the door if the red light under the Smoke Guard button is lit, as this indicates a high burn. Finally, make sure the door gasket is fully sealing when the door is closed by fully engaging the handle in the down position and visually inspecting the door rope gasket. If it is not sealing, contact your dealer/installer to replace the door gasket.
What to do if Greenwood Furnace is not heating?
If your Greenwood Furnace is not heating, the firebox might be out of fuel. In this case, load the firebox with fuel.
Why is creosote or condensation forming in my Greenwood Furnace?
Creosote or condensation might be forming in your Greenwood Furnace because you are using green or wet wood. If this is the case, discontinue using it and replace it with seasoned wood.
What to do if the control panel is not lighting on my Greenwood Furnace?
If the control panel on your Greenwood Furnace is not lighting, first confirm your Frontier Series has power. If the control panel is still not lit, call your dealer for service.
Are cracks in the firebox refractory of Greenwood Furnace dangerous?
Some cracks in the firebox refractory can progress across the full length of the refractory. These cracks are not structural and will not affect furnace performance or life. If a crack continues to widen, call your local installer or Greenwood Clean Energy dealer for an inspection.
What to do if Greenwood Furnace is overheating?
If your Greenwood Furnace is overheating, check the fluid levels, as overheating may cause fluid to evaporate; if needed, refill with a mix of boiler treatment, propylene glycol (if utilized) and water. Also, confirm all pumps are working, and call your dealer/installer to fix or replace any pumps that are not working. Ensure adequate thermal spike protection is available in On-Demand Zones. Inspect the air intake lids to ensure they fully close when solenoids are powered off, removing any debris that may prevent complete closure. Check the fuel wood, avoiding scrap wood, pallets, pellets, treated wood, kiln-dried wood, or any fuel other than solid, non-treated wood. Finally, fully engage the handle in the down position when the door is closed, visually inspecting to confirm the door rope ...
Details critical safety warnings related to fire, explosion, and hot surfaces.
Illustrates the placement of important safety and identification labels on the furnace.
Explains the principles of operation, efficiency, and the work of the hydronic furnace.
Describes the flow of air and heat transfer fluid through the furnace for optimal performance.
Provides technical data, dimensions, output ranges, and sizing guidance for the furnace.
Visually identifies the main parts and external connections of the furnace unit.
Covers checklists, codes, chimney, venting, and plumbing requirements before installation.
Guides on unpacking, handling, and positioning the furnace safely.
Details installing the floor shield, chimney flue, plumbing, and wiring.
Defines chimney requirements, connection methods to existing or new flues.
Covers supplying air for combustion and adjusting flue draft for optimal performance.
Describes hydronic system setup, manifolds, expansion tanks, and heat exchangers.
Outlines connection steps and requirements for non-standard installations.
Details water testing, treatment, and approved chemical products for the system.
Explains wiring for the furnace control board and related components.
Covers overheat protection, UPS, and generator options for power outages.
Details wiring for on-demand zones and backup heating system integration.
Explains the function of control panel lights and indicators for system status.
Provides essential safety rules, warnings, and precautions for furnace operation.
Guides on building fires, operating guidelines, and loading wood into the firebox.
Recommends wood types, discusses moisture content, and details ash removal procedures.
Advises on routine checks, fluid monitoring, and safety relief valve operation.
Provides a step-by-step guide for cleaning the heat exchanger and related components.
Outlines annual shutdown procedures and periodic system flushing requirements.
Addresses problems with power, control panel lighting, errors, and warnings.
Covers issues like creosote, condensation, overheating, and smoking.
Discusses potential cracks in the firebox refractory and their implications.
Details coverage, exclusions, and owner's maintenance obligations.
Outlines warranty disclaimers and the procedure for submitting a warranty claim.
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