17
TROUBLESHOOTING
1. Operator doesn't operate from either door control or remote:
• Does the operator have electric power? Plug lamp into
outlet. If it doesn't light, check the fuse box or the circuit
breaker. (Some outlets are controlled by a wall switch.)
• Have you disengaged all door locks? Review installation
instruction warnings on page 1.
• Is there a build-up of ice or snow under door? The door
may be frozen to ground. Remove any obstruction.
• The door spring may be broken. Have it replaced.
2. Door operates from door control but not from remote:
• Replace batteries in the remote if necessary.
• If you have two or more remotes and only one operates,
review Program Your Operator, Remote and Keyless
Entry.
3. Remote has short range:
• Check the battery in the remote is fully charged.
• Change the location of the remote control in the car.
• A metal door, foil-backed insulation or metal siding will
reduce the transmission range.
4. Door reverses for no apparent reason and operator light flashes
10 times:
• Check Safety Beams. If the light on the Safety Beams is
flashing, correct the alignment.
• NOTE: Operator will not close without Safety Beams
connected.
5. The door opens and closes by itself:
• Make sure remote push button is not stuck "on".
6. Door stops but doesn't close completely:
• Repeat Programming the Travel Limits
• Repeat safety reverse test after any adjustment of door
arm length, close force or down limit adjustments.
7. Door opens but won't close:
• Check Safety Beams. If the light on the Safety Beams are
flashing, correct the alignment.
• If operator light does not flash and it is a new installation,
repeat Programming the Travel Limits.
8. Operator strains:
• Door may be unbalanced or springs are broken.
• Close door and use manual release rope and handle to
disconnect trolley.
• Open and close door manually.
• A properly balanced door will stay in any point of travel while
Being supported entirely by its springs. If it does not, call for
professional garage door service to correct the problem.
9. Operator hums briefly, then won't work:
• Garage door springs are broken. SEE ABOVE.
• If problem occurs on first operation of operator, door is
locked. Disable door lock.
• Repeat safety reverse test after adjustment is complete.
10. Operator won't activate due to power failure:
• Pull manual release rope and handle down to disconnect
trolley.
• Door can be opened and closed manually.
• When the power is restored, pull the manual release rope
back towards the motor until it springs back to its original
horizontal position. The next time the operator is activated,
the trolley will re-connect.
• The Outside Quick Release accessory (if fitted) disconnects
the trolley from outside the garage in case of power failure.
11. The operator runs, but the carriage does not move:
• Check the carriage is not disengaged from the operator
• Operate the manual release to reengage the operator.
• In a new installation, the preassembled Motor Shaft Adapter
may have fallen out of the chain sprocket assembly. This
adapter is installed during the manufacturing process and
may have dislodged.
12. The Up and DOWN arrow buttons on the control panel are
flashing in sequence:
• Check the diagnostic code on next page.
TROUBLESHOOTING
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