Gtech SW22 - Warranty Terms and Conditions

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WARRANTY – TERMS AND CONDITIONS
Grey Technology has provided this sweeper with a 12-month guarantee.
In Guarantee:
Please retain your receipt as proof of purchase. In the rare and unfortunate event of your
Gtech product being faulty, please accept our apologies and we will aim to remedy the
problem as fast as possible once brought to our attention. However please be aware
that due to Company Policy, Grey Technology can only repair or replace all or part of the
product if proof of purchase is provided and the claim is made within 12 months of the
purchase date.
If your product is within the 12 months warranty period you should either return this product
with its receipt to the retailers where the product was purchased or if a simple part or advice is
required ring the Gtech Helpline where we will be more than happy to assist.
Note: Gtech cannot refund any monies if the product was brought from a third party.
Note: The battery is a consumable item and is not covered by this guarantee.
We would like to remind our customers that the Gtech guarantee does not cover any
unauthorised repairs and will be annulled:
• If the product has been damaged due to incorrect use or maintenance.
• If any part is modied or replaced or if it is used in any way that is not
recommended by Gtech.
• If it is used with any parts not produced or not recommended by Gtech.
• If it is used for purposes other than those specied by Gtech.
If after reading the manual and following the instructions you are sure that the product is
defective please call the Gtech Helpline on 01905 345891.
A Customer Service Advisor will be available to deal with any problems you have with our
product. To assist them please be ready with the product, a detailed description of the
problem, and your proof of purchase.
Out of Guarantee:
If your Gtech product is over 12 months old and you need any parts or advice then please
contact our Helpline. Parts will be sent out usually within 2 weeks of request.
Customer helpline 01905 345891
support@greytechnology.co.uk
www.gtech.co.uk