Troubleshooting
Before calling for service, please read the following troubleshooting table first. This can save
bot
h your time and money. The table contains common problems except those caused by
defect
s in workmanship or material of the refrigerator.
Problems
Cause
s Solutions
Refrigerato
r operation
The
compressor
doe
s not work
The refrigerator is in the
defrostin
g cycle.
Th
e refrigerator is not
plugge
d into a power
outlet.
Th
e refrigerator is
turne
d OFF.
This is normal for an automatic defrosting
refrigerato
r.
Verify the plug is plugged in the socket firmly.
Press the “Power” button for 3 seconds or
mor
e to restart the refrigerator or turn the knob
fro
m OFF to temperature selection position.
The
refrigerator
run
s frequently
or runs for too
lon
g period
The indoor or outdoor
temperatur
e is high.
Th
e refrigerator has
bee
n powered off for a
perio
d of time.
Th
e automatic icemaker
is operating.
Th
e door is opened too
frequentl
y or for long
period.
Th
e door of the fridge /
f r e e z e
r s t o r a g e
compartmen
t is not tightly
closed.
Th
e temperature setting
fo
r the freezer storage
compartmen
t is too low.
Th
e door gasket of the
fridge/freeze
r storage
compartmen
t is dirty, worn,
cracke
d or mismatched.
Th
e condenser is dirty.
In this case, it is normal for the refrigerator
to run longer.
Normall
y, it takes 8 to 12 hours for the
refrigerato
r to totally cool down.
Ice-makin
g process makes the refrigerator
to run longer.
Warm air enters the refrigerator and causes
it to start frequently. Please do not open the
doo
r too frequently.
Ensur
e the refrigerator is located on a level
groun
d and there is no food or container
j a r r i n
g th e do or. S e e “d oo r/ dr aw er
opening/closing
” in section “Problem”
Se
t the temperature higher until a
satisfactor
y refrigerator temperature is
obtained
. It takes 24 hours for the refrigerator
temperatur
e to become stable.
Clea
n or replace the door gasket. A leakage
ga
p of door gasket can cause a longer running
tim
e of the refrigerator in order to maintain
desire
d temperature.
Clea
n the condenser.
Too high temperature
Too high
temperatur
e in
the
fridge/freezer
storage
compartment
Th
e temperature
in the freezer is
to
o high while the
temperatur
e in the
fridg
e storage
compartmen
t is
OK
The door is opened too
frequentl
y or for too long
eac
h time.
Temperature is set too
high.
Th
e door is not closed
tightl
y.
Th
e condenser is dirty.
The freezer
temperature is set too
high.
Warm air will enter the refrigerator
wheneve
r the door is opened. Try to open the
doo
r as less frequently as possible.
Rese
t the temperature.
See “Door/drawer opening/closing in
sectio
n “Problem”.
Clea
n the condenser.
Set the freezer temperature lower. It
takes 24 hours for the temperature of the
refrigerato
r to become stable.
22
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