Common problems Check item
Can not charge
Please check if the charger is properly connect to the
phone and the power source jack.
Can not power on Please check if the battery level is too low;
Please check if the batter is properly loaded;
Please press Power Key enough time.
Insert the R-UIM card but can
not read the information in the
R-UIM card
Please check if properly inserted the R-UIM card;
Please check if your R-UIM card is valid.
The mobile phone displays
“Input PUK Code”
Please communicate with the service provider to get
the PUK code and use it to unlock.
Can not make phone call Please check if the phone number is valid.
Please check if you are in service area.
Weak talk quality Please check if the phone signal is strong enough;
If you are in the building, please move the phone or
move near the window.
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