Troubleshooting
GB
Problem Possible Cause Possible Solution
It is not cold enough 
inside  the  appli-
ance.
• The temperature is set too high.
• Too warm goods has been stored.
• Too much food has been stored at 
one time. 
• The  goods  are  too  close  to  each 
other.
• A  door/drawer  of  the  appliance  is 
not tightly closed. 
• The door/drawer has been opened 
too frequently or for too long.
• Reset the temperature.
• Always cool down goods before 
storing them.
• Always store small quantities of 
food. 
• Leave  a  gap  between  several 
foods allowing air owing.
• Close the door/drawer.
• Do  not  open  the  door/drawer 
too frequently.
It is too cold inside 
the appliance.
• The temperature is set too low.
• The Super-Frz/Super-Coolfunc-
tion is activated or is running too 
long.
• Reset the temperature.
• Switch  o  the  Super-Frz/Su-
per-Cool function
Moisture  formation 
on the inside of the 
refrigerator  com-
partment.
• The climate is too warm and too-
damp. 
• A  door/drawer  of  the  appliance  is 
not tightly closed.
• The door/drawer has been opened 
too frequently or for too long.
• Food containers or liquids are left 
open. 
• Increase the temperature.
• Close the door/drawer.
• Do  not  open  the  door/drawer 
too frequently.
• Let hot foods cool to room
temperature  and  cover  foods 
and liquids. 
Moisture  accumu-
lates  on  the  refrig-
erators  outside 
surface  or  between 
the doors/door and 
drawer.
• The climate is too warm and too 
damp. 
• The door is not closed tightly. The 
cold  air  in  the  appliance  and  the 
warm air outside it condensates. 
• This is  normal in  damp  climate 
and  will  change  when  the  hu-
midity decreases.
• Ensure  that  he  door/drawer  is 
tightly shut.
Strong ice and frost 
in the freezer com-
partment.
• The  goods  were  not  adequately 
packaged .
• A  door/drawer  of  the  appliance  is 
not tightly closed.
• The door/drawer has been opened 
too frequently or for too long.
• The door/drawer gasket is dirty, 
worn, cracked or mismatched.
• Something on  the  inside  prevents 
the door/drawer to close properly.
• Always  pack  the  goods  well.
• Close the door/drawer.
• Do  not  open  the  door/drawer 
too frequently.
• Clean  the  door/drawer  gasket 
or replace them by new ones.
• Reposition  the  shelves,  door 
racks, or internal containers to
allow the door/drawer to close.
The sides of the
cabinet and door
strip get warm.
• - • This is normal.
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