Troubleshooting
Many occuring problems could be solved by yourself without specic expertise. In case 
of a problem please check all shown possibilities and follow below instructions before you 
contact an after sales service. See CUSTOMER SERVICE.
Problem Possible Cause Possible Solution
The compressor 
does not work.
• Mains plug is not connected in the 
mains socket.
• The  appliance  is  in  the  defrosting 
cycle
• Connect the mains plug.
• This is normal for an automatic 
defrosting
The  appliance  runs 
frequently  or  runs 
for a too long period 
of time.
• The  indoor  or  outdoor  tempera-
ture is too high.
• The appliance has been o power 
for a period of time. 
• A door of the appliance is not 
tightly closed. 
• The door has been opened too fre-
quently or for too long.
• The  temperature  setting  for  the 
freezer  compartment  is  too  low. 
• The door gasket is dirty, worn, 
cracked or mismatched. 
• The  required  air  circulation  is  not 
guaranteed. 
• In this case, it is normal for the
appliance to run longer.
• Normally, it takes 8 to 12 hours 
for the  appliance to cool  down 
completely.
• Close the door/drawer and 
ensure the appliance is located 
on a level ground and there is 
no food or container jarring the 
door. 
• Do  not  open  the  door/drawer 
too frequently. 
• Set  the  temperature  higher 
until  a  satisfactory  refrigera-
tor  temperature  is  obtained.  It 
takes  24  hours  for  the  refrig-
erator temperature to become 
stable. 
• Clean  the  door/drawer  gasket 
or replace them by the custom-
er service.
• Ensure adequate ventilation.
The inside of the re-
frigerator  is  dirty  and/
or smells.
• The inside of the refrigerator 
needs cleaning.
• Food of strong odour is stored in 
the refrigerator.
• Clean  the  inside  of  the  refrig-
erator.
• Wrap the food thoroughly..
WARNING!
 ▶ Before maintenance, deactivate the appliance and disconnect the mains plug from 
the mains socket.
 ▶ Electrical equipment should be serviced only by qualied electrical experts, because 
improper repairs can cause considerable consequential damages. 
 ▶ A damaged supply should only be replaced by the manufacturer, its service agent or 
similarly qualied persons in order to avoid a hazard.
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